JOB DETAILS

Customer Support Consultant/Order Management WLO - French speaker

CompanyIDEXX
LocationHoofddorp
Work ModeOn Site
PostedJune 6, 2026
About The Company
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better.  IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
About the Role

As a Customer Support Consultant/Order Management WLO - French speaker, you will provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water; Livestock, Poultry and Dairy; and OPTI (WLO) products and solutions.

When you join the WLO Customer Support Department you will be assisting WLO clients with their order placement, order administration and troubleshooting by providing them solutions to ensure the best service possible.

Why this role matters:

Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs and helping our customers and partners to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the quality of IDEXX products. 

In this role: 

  • You'll be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service. 

  • You'll not only be serving external clients, but also internal (IDEXX partners) ones by taking care of their different needs and requests. 

  • You'll ensure the best possible use of technology (Salesforce/SAP) in order for a smooth process and maximum client satisfaction. 

  • You'll also have the chance to utilize your skills in different back-office tasks and grow professionally. 

  • You'll have continuous interactions with customers and internal stakeholders, therefore, effective communication is the key to success in this position. 

  • You'll work in a hybrid format.

What you need to succeed:

  • You are fluent in French and English. Fluency in another European language is a strong addition.

  • You are passionate about helping and supporting customers and colleagues bringing already some experience of 2-3 years in that field. 

  • The ability and drive to build and maintain strong relationships with internal and external customers. 

  • You have at least 2-3 years’ experience in an international company using Salesforce as the main commercial tool. 

  • You have experience in commercial administrative process and improvements. 

  • You love to communicate and know how to do so effectively.

  • You possess excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus. 

What you can expect from us:

  • This is a hybrid role based out of our Hoofddorp office location, with a minimum of eight days a month onsite.
  • Eligible for an annual bonus
  • On the job training & career advancement opportunities.
  • Additional benefits including, but not limited to wellness resources, volunteer paid days off, bike plan, foundation donation matching, and much more.
  • 25 days holidays per year
  • Retirement/Pension percentage contribution paid by IDEXX

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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Key Skills
Order ProcessingCustomer SupportSalesforceSAPFrench FluencyEnglish FluencyCRM SystemsCommercial AdministrationRelationship ManagementEffective Communication
Categories
Customer Service & SupportAdministrativeSalesAgricultureHealthcare
Benefits
Competitive CompensationIncentives
Job Information
📋Core Responsibilities
Provide order processing and customer support for WLO products to European customers and partners. Manage order administration and troubleshooting using Salesforce and SAP to ensure client satisfaction.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8233
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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