JOB DETAILS

Staffing Manager (Home Care Services)

CompanyHillendale Home Care
LocationWalnut Creek
Work ModeOn Site
PostedMay 23, 2026
About The Company
Navigating Aging Together. When a parent starts to need more care, it can feel like the ground shifts beneath you. Suddenly, you're making big decisions fast, with little guidance and a heavy heart. It’s not just logistics. It’s watching someone you love become more vulnerable, and not knowing where to turn. At Hillendale Home Care, we’re not just responding to the moment—we’re providing a safe harbor so you and your loved one can take the next step forward, with clarity, confidence, and care that connects. We’re a steady hand in a time of uncertainty, lightening the emotional and logistical load by connecting you to the right care, the right people, and the support you need. As your trusted partner, we combine compassion with decades of experience to simplify the complex, support your family, and provide thoughtful, individualized care. From the moment we meet, you’ll feel the difference: personalized caregiver matching, hands-on training, seamless coordination, and clear, ongoing communication. At Hillendale Home Care, we’re more than caregivers—we’re connectors, collaborators and problem solvers, here to help your family navigate aging with confidence. Hillendale. Home care with humanity.
About the Role

Description

  • 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
  • 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
  • 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
  • 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE
  • 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
  • 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Walnut Creek team! 



What You’ll Be Doing:

  • Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
  • Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
  • Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
  • Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
  • Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
  • Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
  • Proactively send informational correspondence to caregivers as needed.
  • Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
  • Work cross-departmentally
  • Local travel up to 25% of the work week for field visits and community events.

What Hillendale Provides:

  • $72,000-$80,000 base salary with incentive comp
  • Full-time opportunity with a growing company and innovative team
  • Healthcare benefits
  • 401(k) plan
  • Paid time off
  • Company holidays
  • Fun, collaborative work environment

Requirements

Experience, Skills, and Education:

  • Associates Degree in general business or related field; Bachelor's Degree a plus
  • 2+ years of experience working in the home care or health care industry 
  • Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
  • Excellent communication skills and ability to engage with our caregivers and clients
  • Strong attention to detail and excellent time management skills
  • Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
  • Valid CA Drivers License
Key Skills
Caregiver SchedulingStaffing ManagementGoogle SuiteTime ManagementCommunication SkillsAttention To DetailCRM SystemsCase ReportingClient Relationship ManagementResource Allocation
Categories
HealthcareManagement & LeadershipAdministrativeSocial ServicesHuman Resources
Benefits
Healthcare benefits401(k) planPaid time offCompany holidaysIncentive compensation
Job Information
📋Core Responsibilities
Manage caregiver schedules and daily adjustments to meet client care needs and employee availability. Coordinate with Client Care Management and track service usage and authorizations within the CRM system.
📋Job Type
full time
💰Salary Range
$72,000 - $80,000
📊Experience Level
2-5
💼Company Size
108
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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