JOB DETAILS

Intake Representative

CompanyMid-Cities Medical
LocationGrand Prairie
Work ModeOn Site
PostedMay 22, 2026
About The Company
We are a Certified Service Disabled Veteran Owned Small Business providing our Veterans with the highest quality of life through Home Medical Delivery Services. We deliver Department of Veteran Affairs issued home oxygen and ventilation services to our nation’s heroes for use in their homes. We will execute the service orders provided by our government partners with professionalism, precision, timeliness, and dedication. Our Mission is simple. We will do whatever is needed to serve our Veteran patients, their Caregivers, and our VA Customers. Our only business is the delivery of “World-Class Customer Service” and equipment to every Customer every time.
About the Role

Description

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. 


Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.


 Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank. 


Essential Duties and Responsibilities:

  • Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. 
  • Processing both faxes and order entries, up to 100 per day.
  • Coordinate with various branches for remote printing.
  • Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
  • Must be flexible between duties and on-the-job tasks.
  • Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
  • Document  patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity. 
  • Assist other departments for prescription and route assignment corrections and inquiries. 

Shift:


8a - 5pm (On site)


Education and Skills:

  • Brightree, Apachetta, or other windows based medical software preferred.
  • Advanced  data entry skills, 10-Key Type 35 WPM 
  • MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
  • Advance  phone and communication skills
  • Multitasking  is essential, you must be able to communicate effectively while document processes. 
  • Resolve issues with VA or a similar entity as needed.
  • Effectively uses time management skills. 

Benefits:

  •  Hours  M-F 8-5 p.m. Weekends may be needed in an emergency. 
  • 401K with 2% matching
  • Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
  • Paid Holidays
  • Vacation & Sick Time
  • Discretionary Employee Bonus (Performance Based)

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. 

Requirements

  • Must  be legally able to work in the United States.
  • High School Diploma or higher education
  • Must be able to understand and speak English fluently. Spanish is a plus.
  • Experience in a medical office, DME, or hospital.
  • Ability to process written and oral communication from various sources.
Key Skills
Data Entry10-Key TypingMS ExcelCommunication SkillsMultitaskingTime ManagementPatient CoordinationMedical SoftwareCall Volume ProcessingPatient Auditing
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
401k With 2% MatchingEmployer-Paid Medical InsuranceEmployer-Paid Dental InsuranceEmployer-Paid Vision InsuranceEmployer-Paid Life InsuranceEmployer-Paid Long-Term Disability CoveragePaid HolidaysPaid Time OffSick TimeDiscretionary Employee Bonus
Job Information
📋Core Responsibilities
Process high volumes of inbound and outbound calls to coordinate care for veterans, hospitals, and patients. Handle order entries, document patient records, and educate caregivers on medical equipment and policies.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
36
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page