Technical Account Manager (TAM)

Job Description:

Technical Account Manager (TAM) – Managed Services

Be the bridge between technology, people, and outcomes.

We’re looking for a Technical Account Manager (TAM) to lead service delivery for a long-standing, strategic Managed Services client. This is a high‑impact leadership role where you’ll sit at the intersection of technology, service delivery, and client partnership—ensuring services run smoothly today while continually improving how they’re delivered tomorrow.

For those new to the title:

👉 A TAM is the client’s senior technical delivery partner—owning day-to-day service performance, leading technical teams, and translating business needs into reliable, high-quality technology outcomes.

If you enjoy building trusted relationships, leading skilled technical teams, and making a visible difference to client success, this role puts you right in the action.

What you’ll do

Own technical service delivery

• Act as the primary technical delivery lead for the account, accountable for ensuring services are delivered reliably, securely, and in line with agreed commitments.
• Be the calm, confident point of contact during both business‑as‑usual operations and complex issues.

Lead and continuously improve service outcomes

• Oversee day-to-day service delivery, proactively managing risks and resolving issues before they become problems.
• Drive continuous improvement across processes, tooling, and ways of working to lift service performance and client satisfaction.

Build trusted, long-term client relationships

• Develop a deep understanding of client goals, priorities, and pain points.
• Translate that insight into practical delivery actions that create real, measurable value for the client.

Drive efficiency through insight and innovation

• Use data, analytics, and automation to improve productivity, optimise delivery, and deliver cost‑effective outcomes aligned to market expectations.
• Balance innovation with operational stability to ensure improvements are both practical and sustainable.

Champion operational excellence

• Maintain a hands-on focus on quality, consistency, and adherence to delivery frameworks.
• Ensure services are delivered in line with contracts, SLAs, and governance expectations—without losing sight of the human experience behind the metrics.

Bring new ideas to life

• Work closely with capability, delivery, and offering teams to introduce new technologies, smarter approaches, and continuous improvements that strengthen service outcomes.

Lead, support, and grow the team

• Inspire and engage a team of technical professionals, supporting capability development and recognising success.
• Build a positive, high‑performance culture where people feel supported, challenged, and proud of the outcomes they deliver.

What you’ll bring

Experience & background

• Degree qualification or equivalent practical experience.
• 5+ years in support services, project, or program delivery roles.
• 3+ years in a supervisory or people leadership capacity.
• Sound experience working within the technology industry, ideally in managed services environments.

Skills & strengths

• Strong analytical and problem‑solving capability.
• Confident communicator, comfortable engaging with senior clients and technical teams alike.
• Proven leadership, organisation, and prioritisation skills.
• Commercial acumen with experience managing contracts, budgets, and service outcomes.
• Ability to balance client advocacy with operational and commercial realities.
• A collaborative mindset—you work well across teams and bring people with you.

Work environment

• Flexible working across remote, office, and client locations, supporting a healthy balance while staying close to the client and delivery teams.

Why you’ll love this role

• You’ll have real influence. This is not a back‑office role—you’ll be a visible, trusted partner to the client, shaping how services are delivered and continuously improved.
• You’ll lead without being removed from the action. You’ll balance strategic oversight with hands‑on engagement, staying close to the technology, the people, and the outcomes that matter.
• You’ll work on a stable, well‑established account. With strong foundations already in place, you’ll have the opportunity to focus on optimisation, innovation, and raising the bar—not firefighting.
• You’ll make data and ideas count. From automation to analytics, you’ll be empowered to introduce smarter ways of working that improve efficiency, quality, and customer experience.
• You’ll grow people and capability. You’ll lead and develop a skilled technical team, creating an environment where people feel supported, challenged, and proud of what they deliver.
• You’ll balance flexibility with purpose. With a mix of remote, office, and client engagement, you’ll enjoy flexibility while staying closely connected to your team and stakeholders.
• You’ll see the impact of your work. The results you drive—strong relationships, reliable services, and continuous improvement—will be visible, valued, and recognised.

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.