JOB DETAILS

Copy of Front Desk Agent - Second shift

CompanyHilton Garden Inn Wichita
LocationWichita
Work ModeOn Site
PostedMay 15, 2026
About The Company
Hilton Garden Inn® is an award-winning brand that provides business and leisure guests upscale, affordable accommodations and modern amenities for an experience that is simply on another level. The Hilton Garden Inn Promise affirms the brand’s goal to make each guest’s stay better and brighter. Guaranteed. With more than 1,000 hotels in 60 countries and territories around the world, the brand ensures today’s busy travelers have a bright and satisfying experience, starting with the first hello. Experience a positive stay at Hilton Garden Inn by booking at hgi.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Hilton Garden Inn at stories.hilton.com/hgi, Like us on Facebook: http://www.facebook.com/HiltonGardenInn Follow us on Instagram: https://www.instagram.com/hiltongardeninn/
About the Role

Description

· Register and assign rooms to guests.

· Issue room key and escort instructions to Guest Service Agent or directly to guest.

· Sort and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

Requirements

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

- Other duties may be assigned.

Key Skills
Guest RegistrationReservation ManagementPayment ProcessingCustomer ServiceOffice SoftwareCommunicationBillingMail Sorting
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
Manage guest registration, room assignments, and reservations while handling billing and payments. Provide information on hotel services and local attractions to enhance the guest experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
13240
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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