JOB DETAILS

Teller - Customer Service

CompanyDiamond Credit Union
LocationSpring Township
Work ModeOn Site
PostedMay 15, 2026
About The Company
Diamond encourages and supports these Core Values for all employees: - Do what is best for our team, our community, and our credit union - Respect all members and the team - Blend hard work with fun - Make every member experience matter - Create positive energy through your actions - Act with integrity in all situations - Share and embrace new ideas - Take initiative to make an impact - Get it right the first time - Challenge yourself to maximize your potential It's no wonder that Diamond has been awarded a "Best Places to Work in PA" designation eight consecutive years and counting. Along with this honor, Diamond has also been recognized with the following: - People's Choice Award - 17th Consecutive Year - United Way's Top 100 Organizations for Outstanding Support Full-time employees are eligible for all the following benefits: - Medical, Dental, Vision, and Prescription Plans - Flexible Spending Accounts - 401(k) and Profit Sharing - Paid Time Off (PTO) - Paid Holidays - Short and Long-Term Disability Insurance - Life Insurance - Employee Assistance Program - Wellness Program Diamond Credit Union is a full-service, community-chartered credit union offering everything you need from everyday checking, savings, and loans, to Commercial Services, Mortgages, and Financial Planning. Diamond is not-for-profit and member-owned. Anyone who lives, works, worships, goes to school, or regularly conducts business in Berks, Montgomery, Bucks and Chester counties is eligible to join Diamond Credit Union. Equal Housing Opportunity | Federally insured by NCUA
About the Role

Description

NO SATURDAY HOURS

  

Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union. 


Diamond Credit Union is looking for full-time Tellers who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Tellers don't just work for a financial institution; they help make a difference in the community. 


All-Stars are team members who get recognized by our members for going above and beyond for them. All-Star Tellers are employees who make our members feel their experience was exceptional. Our Tellers are employees who believe in doing more for our members and more for our community.


Position Summary:

Teller efficiently handles members’ financial transactions while providing exceptional service and identifying opportunities where Diamond can assist members in achieving their financial goals.


Supervisory Responsibilities:

No direct reports.


Work Location:

  • Assigned Branch location. 
  • Ability to travel between branch locations when needed.


Essential Functions:

  • Process daily member transactions in a prompt, accurate and efficient manner; these transactions include withdrawals and deposits, check cashing, transfers, advances of Credit Card and Line of Credit products, and redemption of saving bonds.
  • Responsible for the operation and balancing of a teller drawer.
  • Demonstrate an excellence in service; the ability to meet and exceed members’ expectations, as well as providing the ‘wow’ member experience.
  • Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
  • Effectively handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their account.



Requirements

Required Skills / Abilities:

  • Demonstrated dedication to positive, member-focused service.
  • Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
  • Good organizational skills and attention to detail.
  • Good technical skills and ability to work with multiple systems.
  • Ability to be available at 8:30am M-F.
  • Available to work until 5:15pm M-W, and on a rotation basis 7:15pm Th, 6:15pm Fri.


Education / Experience:

  • High school diploma or equivalent.
  • One year of cash handling/customer service experience.


Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

Key Skills
Cash HandlingCustomer ServiceFinancial TransactionsInterpersonal CommunicationOrganizational SkillsAttention To DetailTechnical SkillsConflict Resolution
Categories
Finance & AccountingCustomer Service & Support
Job Information
📋Core Responsibilities
The Teller efficiently processes member financial transactions such as deposits, withdrawals, and check cashing while balancing a teller drawer. They are responsible for providing exceptional member service and identifying opportunities to help members achieve their financial goals.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
127
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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