JOB DETAILS

BDC Representative

CompanySames Motor Company
LocationLaredo
Work ModeOn Site
PostedMay 16, 2026
About The Company
Proudly Serving South Texas Since 1910 | Sames Auto Group Welcome to Sames Auto Group, Texas’ oldest dealership and a trusted name in the automotive industry for over a century. Founded in 1910, we proudly serve communities across South Texas, delivering exceptional service, unmatched vehicle selection, and a legacy of customer-first values. With deep roots in Laredo and locations throughout the region, Sames Auto Group is your destination for new and pre-owned vehicles, reliable auto service, and expert financing. Our commitment goes beyond the sale - we’re here to support your automotive journey every step of the way. From our certified service teams to our extensive inventory of top automotive brands, Sames Auto Group makes car buying and ownership easy, accessible, and stress-free. Our services include: New Vehicle Sales Pre-Owned Vehicle Sales Auto Loans & Financing Solutions Certified Service & Repair for All Makes & Models Genuine Parts & Accessories for Ford, Chevrolet, Nissan, Chrysler, Dodge, Jeep, Ram, Lincoln, Mazda, Honda, Kia & More Drive Local. Drive Sames. Sames Auto Group - Over 100 Years of Driving South Texas Forward.
About the Role

Description

In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales/service team. Success in this role will be demonstrated by the number of leads that convert to actual sales.

  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit the sales or service department.
  • Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales/service information.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Gather and track all guest data as directed; accurately enter into BDC database.
  • Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
  • Work in close proximity with other Sales BDC Representatives in a team based environment.
  • Facilitate timely follow up on all internet leads as directed by management and/or procedures.
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
  • Partner with BDC leadership on activities in the dealership / outside the call center.
  • Communicate with the dealership management or front-line employees on behalf of our guests.
  • Participate in departmental and dealership meetings; other duties as assigned by management.

Requirements

  • Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
  • Proficient in basic math and writing skills.
  • Proven customer service track record or obvious desire to provide next level customer service.
  • Comfortable in a high paced, competitive environment
  • Pass drug testing, background investigation/interview.

Benefits:

  • Competitive Pay
  • Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
  • Internal Promotion Opportunities and Ongoing Training
  • Employee Discounts
Key Skills
Oral CommunicationWritten CommunicationCustomer ServiceLead ConversionAppointment SettingData EntryBasic MathRelationship ManagementInventory KnowledgeScript Adherence
Categories
SalesCustomer Service & SupportRetailAdministrative
Benefits
Competitive PayMedical InsuranceDental InsuranceVision Insurance401kDisability InsuranceLife InsurancePaid VacationPaid HolidayInternal Promotion OpportunitiesOngoing TrainingEmployee Discounts
Job Information
📋Core Responsibilities
The BDC Representative is responsible for managing inbound leads and coordinating appointments for the sales and service teams to drive growth. They must maintain high guest satisfaction while accurately tracking data and following dealership scripts.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
169
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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