Host

Description

As a Host at Cellar Hand, you are the first and last impression of our guest experience. You play a key role in creating a warm, welcoming atmosphere while ensuring smooth dining room flow and exceptional service from arrival to departure.

Key Responsibilities include but are not limited to:

• Deliver a genuine and friendly welcome to every guest, setting the tone for an outstanding dining experience
• Manage guest flow by thoughtfully assigning tables based on rotation, reservations, and guest preferences
• Answer phones and respond promptly to guest inquiries, reservations, and voicemail messages with professionalism and positivity
• Communicate important guest information, feedback, and operational updates to management in a timely manner
• Maintain strong awareness of the dining room to support service efficiency and enhance guest satisfaction
• Assist with clearing, resetting, and preparing tables as needed to optimize seating availability
• Support team members and contribute to a collaborative, high-energy environment, staying productive during slower periods
• Complete all opening, closing, and side work duties accurately and on schedule
• Maintain cleanliness and organization of the host stand, entryway, and surrounding areas
• Ensure menus are clean, presentable, and adequately stocked; communicate supply needs to management
• Perform regular restroom checks and coordinate with utility staff to maintain cleanliness standards
• Uphold all safety, sanitation, and hygiene standards, including adherence to the company uniform policy
• Demonstrate knowledge of menu offerings, wine lists, and promotions to confidently assist guests
• Foster guest loyalty by recognizing returning guests and supporting the development of a VIP and regular clientele list
• Help maintain the overall ambiance and aesthetic that reflects the Cellar Hand brand
• Warmly thank guests and invite them to return, leaving a lasting positive impression

Requirements

• Must be at least 21 years of age
• Prior hosting or hospitality experience preferred
• Strong communication and guest service skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience in managing reservations
• Familiarity with reservation platforms such as OpenTable and Tock preferred
• Positive attitude and team-oriented mindset
• Ability to work weekends, holidays, some evenings, and adapt to a flexible schedule
• Ability to walk, sit and stand for long periods of time.
• Part-time employment

Salary Range: $18 - $20 per hour

About Cellar Hand:

Cellar Hand is the latest culinary venture by the esteemed creators of Pali Wine Co. Nestled in the vibrant heart of San Diego's Hillcrest neighborhood, this elegant establishment marries the rustic allure of Central Coast wine country with a distinctive Mediterranean twist.

Experience the essence of farm-to-table dining with a Mediterranean influence at Cellar Hand. Here, the concept of locally sourced ingredients is taken to a whole new level. Our menu is a carefully curated palette of seasonal delights, every item meticulously selected from the rich bounty of San Diego's farmers and fishers.

At Cellar Hand, we are proud to extend the exquisite experience of Pali Wine Co. to our customers by offering a stellar selection of our beloved wines. These carefully crafted wines are celebrated for their character, depth, and commitment to quality. But our wine list does not stop there. Going beyond our Pali Wine Co. selection, we've taken immense care to cultivate a wine menu that captures a diverse range of flavors, styles, and regions.