JOB DETAILS
Deputy Manager Customer Care
CompanyMahindra & Mahindra Limited
LocationChennai
Work ModeOn Site
PostedJune 14, 2026
About The Company
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
About the Role
Responsibilities & Key Deliverables
1. Creating systems to ensure first time right service as well as managing processes to ensure no loss of production
2. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products
3. Managing the state by undertaking relationship building between dealers and state team
4. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success
5. Working with subordinates to prepare them to take the organization into the future
2. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products
3. Managing the state by undertaking relationship building between dealers and state team
4. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success
5. Working with subordinates to prepare them to take the organization into the future
Experience
10- 15 Years
Industry Preferred
Qualifications
B.E.
General Requirements
Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
Key Skills
Customer Care ManagementProcess ManagementRelationship BuildingQuality Feedback IntegrationTeam LeadershipStrategic ImplementationDealer ManagementProduction Optimization
Categories
Customer Service & SupportManagement & LeadershipEngineeringManufacturing
Job Information
📋Core Responsibilities
The role involves creating systems for first-time-right service and managing processes to prevent production loss. It also focuses on building relationships between dealers and the state team while integrating product feedback into future designs.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
22342
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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