JOB DETAILS

Banking Consultant - Consumer

CompanyHeartland
LocationAuckland
Work ModeOn Site
PostedMay 17, 2026
About The Company
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers. Join our Heartland Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development. Diversity, equity and inclusion We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions. Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group. We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
About the Role

We're looking for passionate Banking Consultants to join our energetic Auckland based team.

Is this your next role? 

You’ll deliver exceptional service to prospective motor vehicle lending customers across New Zealand, guiding them through their loan application and answer any questions along the way.

Each day you will:

  • Engage with customers, answering questions around motor or insurance

  • Assist customers in making informed borrowing decisions.

  • Accurately complete all required compliance checks and enquires to ensure our policy, regulatory and legislative obligations are met in every instance.

  • Make outbound calls to gather information, follow up on leads and keep things moving.

  • Roll up your sleeves to get things done.

Does this sound like you?

You’re adaptable, customer-focused, and thrive in a fast-paced environment. You can juggle priorities while building strong relationships and delivering outstanding service.

Your ideal experience and skills:

  • Proven customer service experience.

  • Experience within financial services or lending is a plus

  • Strong communication skills, both written and verbal.

  • Self-motivated with a drive to achieve successful outcomes.

A bit about us and what we do

Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Here you’ll find:

  • A supportive, inclusive team culture

  • Real career development opportunities

  • Employee banking benefits, an excellent insurance package, and flexible working options.

  • Sports teams, social events, and Friday night pizzas & drinks!

Diversity & Inclusion

We’re proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?

For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.

Please note you must be eligible to work in New Zealand. 

Key Skills
Customer ServiceFinancial ServicesLendingCommunication SkillsComplianceRelationship BuildingLead Follow-upTime Management
Categories
Finance & AccountingCustomer Service & SupportConsultingSales
Benefits
Employee Banking BenefitsInsurance PackageFlexible Working OptionsCareer Development OpportunitiesSocial Events
Job Information
📋Core Responsibilities
Deliver exceptional service to motor vehicle lending customers by guiding them through loan applications and answering inquiries. Ensure all compliance checks and regulatory obligations are met while proactively following up on leads via outbound calls.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
440
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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