Assistant Manager, Youth Community Support Program

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Program Manager of YCSP, the YCSP Assistant Manager will directly support in the supervision of caseworkers and other team members. The Assistant Manager works alongside the Program Manager of the YCSP and assists in the day-to-day responsibilities and operations of the YCSP to maintain the operations of the program in conjunction with Recovery Alberta.

The Youth Community Support Program (YCSP) is a community-based Mental Health Program. This program is a partnership services between Boyle Street Community Services and Recovery Alberta (formerly known as Alberta Health Services). YCSP is an empowering, collaborative, and innovative program for 20-25 youth and their families who have frequently accessed hospital-based mental health services without experiencing functional improvement.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

Team Leadership

• Provide supervision and guidance to all staff members within the program, in coordination with the program manager.
• Support the professional development of staff through training, coaching, and mentorship opportunities.
• Conduct one-on-one training and check-in sessions with staff to address specific skill development needs and performance improvement.
• Address minor conflicts and HR issues among staff members, seeking guidance from higher management when necessary.

Frontline Work

• Provide support by covering shifts or duties for other staff members, as needed - particularly in emergency situations.
• Provide on-call support for shift coverage.

Operations and Administration

• Attend meetings in supervisors’ absence, representing the program
• Consult with Program Manager and Recovery Alberta Care Manager on staff roles, programming, and scheduling.
• Provide coverage for DBT Skill/Mindfulness Activities when needed.
• Co-facilitate ARC and DBT Groups during staff absences.
• Coordinate and manage staff schedules to ensure adequate coverage for program operations.
• Attend organizational operations meetings, meet monthly with program stakeholders and funders.
• Oversee timecard submissions and approvals, with final approval provided by the Program Manager.
• Prepare and submit comprehensive monthly reports detailing program activities, outcomes, and challenges.
• Assist in pre-screening candidates, interviewing, and participating in recruitment efforts to fill vacant positions within the program.
• Engage in internal operational discussions and decision-making processes to contribute to the overall effectiveness of the program.
• Contribute to the development and implementation of program policies, procedures, and training materials as required.

Other

• All other duties as outlined by the manager.
• All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
• BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

• Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience will also be considered.
• 5 years’ experience in an assistant management role and experience in leadership is an asset.
• 4 years experience within the social services sector, experience in a non-profit environment is an asset.
• Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
• Valid Class 5 non-GDL Driver’s License and access to a reliable vehicle with 2-million-dollar liability insurance 

Why Work for Boyle?

• All work done positively impacts the community and its members!
• Access to Lumino Health, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members. 

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us. 

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon. 

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.