Reception Team Lead

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Be the face of excellence at one of the world’s largest international banks.
Are you ready to take the lead in a fast paced, high profile environment where exceptional service is the standard? This is your chance to join our team based at a world renowned financial institution and guide a brilliant welcome team at their stunning London offices.

We’re searching for a confident, people focused Reception (Welcome) Team Leader to supervise and inspire a team of five outstanding Welcome Hosts, based in the main entrance to the building. You’ll play a key role in ensuring every visitor, client and internal stakeholder receives a first class experience from the moment they step through the door.
This is more than a front of house role — it’s your chance to shape the culture of hospitality within a global powerhouse.

What You’ll Do

• Lead, motivate and develop a high performing welcome team
• Ensure service excellence and a consistently exceptional visitor journey
• Build strong relationships with clients, visitors and internal teams
• Oversee daily operations and handle multiple requests with ease
• Maintain the highest standards of professionalism, presentation and attention to detail

Why You’ll Love It

• Work in a prestigious, world class corporate environment
• Lead a team that genuinely cares about delivering excellence
• Be part of a culture that values service, professionalism and people
• Enjoy a role where no two days are the same

Shifts: 40 hours per week, shifts between 7am-6pm from Mon-Fri
Salary: £38,136 per annum
 

What We’re Looking For
You’ll thrive here if you are:

• Experienced in managing a team within front of house or customer service
• A natural communicator with warmth, confidence and professionalism
• Exceptionally organised with razor sharp attention to detail
• Proactive, adaptable and always ready with a “can do” attitude
• Skilled at building rapport and juggling multiple priorities

If you’re passionate about creating unforgettable first impressions and ready to lead a team that sets the standard for service, we’d love to hear from you.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.