JOB DETAILS

SVS Vision - Office Manager - Sandusky, OH

CompanySVS Vision, Inc.
LocationSandusky
Work ModeOn Site
PostedJune 10, 2026
About The Company
SVS Vision is a proud Michigan-based optical retailer providing outstanding customer service for over 40 years. With a large selection of top designer frames, contact lenses, caring staff and doctors who care about you, we hold ourselves to a higher standard when it comes to helping you find your perfect eye-wear. With our US laboratory and Mt. Clemens, Michigan headquarters, SVS Vision is committed to providing quality, American-made workmanship at affordable prices. Offering even more value, our 45-Day Gotta Love ‘Em Guarantee provides our customers with peace of mind. Our History as a Vision Care Leader A lot has changed since we opened our first retail location and laboratory in Sterling Heights, Michigan. And, as we’ve grown, our pledge to our customers has never wavered: provide outstanding eye care, quality products at reasonable prices while exceeding expectations. Growth should only come from satisfied customers, and we’re proud to say our expansion and growth have never compromised our first-class service. It’s the continued commitment to our customers that has allowed us to maintain both our exceptional service and unwavering standards since 1974. At SVS Vision we know our success is the result of the fine men and women who have devoted their careers to working for us. With their support, SVS Vision has grown to be one of the largest optical companies in the Midwest. With this kind of dedication we look forward to continued expansion. If you are currently an eye care professional looking to take your career to the next level or a motivated individual looking to be part of a successful team, consider joining us.
About the Role

POSITION SUMMARY:

Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.

 

DUTIES AND RESPONSIBILITIES:

LEADERSHIP 

  • Hire, develop and train associates
  • Manage associate performance in line with HR and union policies
  • Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
  • Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
  • Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
  • Ensure store team follows relevant operational processes
  • Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information

 

DRIVE BUSINESS

  • Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
  • Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
  • Act with urgency to complete tasks and respond to patients and customers
  • Drive optical initiatives through team by planning and scheduling, and following up appropriately
  • Identify opportunities to grow business
  • Develop business plans and follow up on actions to drive profitable sales

 

CUSTOMER SERVICE AND PATIENT CARE

  • Provide and continuously model excellent customer service in all customer interactions
  • Provide appropriate direction and feedback to the team related to customer service, including resolution of customer issues
  • Dispense eyewear according to professional standards
  • Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

 

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

  • ABO/SVS Certification required within 12 months of hire/promotion
  • High School Graduate or equivalent
  • 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
  • Optician experience desired
  • Proven ability to lead, coach and build relationships in a professional environment
  • Able to direct and motivate a diverse associate network
  • Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
  • Solid organizational and planning skills
  • Able to continuously monitor progress in relation to goal attainment
  • Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
  • Able to multi-task and remain flexible in an ever-changing environment
  • Demonstrate commitment to provide great customer service
  • Solid computer knowledge to include Microsoft Office Suite of programs

 

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Ability to lift 10 to 20 pounds
  • Ability to see (Near, Distance, Color, and Depth Perception)
  • Manual and finger dexterity, as well as hand/arm steadiness
  • Ability to grip and hold items
  • Good eye and hand coordination
  • Demonstrate physical agility (bending, twisting, reaching and pulling)
  • Able to operate a cash register, various optical equipment and tools
  • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
  • Able to travel independently to support Company objectives and personal development

 

These statements are intended to describe the general nature and level of work performed by associates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Key Skills
LeadershipOptical DispensingPerformance ManagementCustomer ServiceFinancial AnalysisStaff TrainingStrategic PlanningInventory ManagementMicrosoft Office SuitePatient CareSchedulingConflict Resolution
Categories
HealthcareManagement & LeadershipRetailCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
Lead the optical team to maximize sales and profit while ensuring high-quality patient care and customer service. Supervise daily operations, including eyewear dispensing, staff hiring, training, and financial performance management.
📋Job Type
regular full time
📊Experience Level
2-5
💼Company Size
390
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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