Customer Service Representative, Scent

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Chin Bee, Singapore (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Support the end-to-end Order-to-Cash (O2C) process to ensure timely and accurate order fulfilment.
• Respond to basic inquiries from internal and external customers in a timely and professional manner.
• Perform initial checks on issues and escalate more complex cases to the relevant support teams.
• Manage mailbox by sorting, prioritizing, and replying to requests efficiently.
• Process customer orders, including order entry, checking product availability, and tracking deliveries.
• Support returns, exchanges, and simple customer complaints related to orders.
• Assist in preparing credit notes and debit notes based on customer or order requirements.
• Follow standard procedures and compliance requirements (e.g., SOX) when handling orders and documentation.
• Participate in team activities such as daily meetings, maintain accurate records (e.g., late order reasons), and support continuous improvement initiatives.

What Makes You the Right Fit

• Minimum Diploma in any discipline.
• 2–3 years of experience in Customer Service or Supply Chain within a B2B environment.
• Basic knowledge of domestic and international trade practices.
• Proficient in MS Office applications, especially Excel, Word, and Outlook.
• Strong communication skills in business English, with ability to interact effectively across all levels.
• Team-oriented with strong collaboration skills and cross-cultural awareness.
• Detail-oriented, adaptable, and able to manage multiple tasks and varying customer situations efficiently.

How Would You Stand Out?

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Team-oriented with a proactive mindset.

Why Choose Us?

• Multinational working environment
• Career development
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more