Travel Planner

Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

The Travel Coordinator role is focused on day-to-day execution, accuracy, and frontline traveler support. This position supports Event and Non-Event travel by completing routine bookings, maintaining accurate records, and assisting travelers with itinerary-related needs while following defined processes and escalating exceptions as necessary.

The Travel Coordinator is responsible for executing routine North American and corporate travel arrangements for events, meetings, conferences, and business travel. This role supports the Travel team by booking flights, hotels, and ground transportation; performing transactional expense and coding tasks; and serving as a point of contact for travelers regarding itinerary details and required corrections. The role operates under established procedures and direction from the Director of Travel.

Requirements

  Travel Execution & Support

• Execute routine Event and Non-Event travel bookings, including flights, hotels, and ground transportation
• Support conference and special event travel logistics under the direction of the Senior Travel Coordinator
• Distribute confirmations and travel details to travelers in a timely and accurate manner

Traveler Communication

• Communicate directly with travelers regarding:
• Itinerary details
• Schedule changes
• Required corrections or missing information
• Respond to routine traveler questions related to booked arrangements

Expense & Coding Tasks

• Perform transactional expense and coding activities, including:
• Concur expense coding
• Enterprise rental car coding
• VTC–Hotel coding
• Run standard Concur reports and flag discrepancies or errors for review

Documentation & Process Adherence

• Maintain accurate records, confirmations, and supporting documentation
• Follow defined travel processes, guidelines, and workflows
• Escalate issues, exceptions, or non-routine requests to the Senior Travel Coordinator or Director of Travel as appropriate

Education & Experience

• Bachelor’s degree in Business, Management, or a related field preferred
• One to two years of experience in travel coordination, administrative support, or a related role

Skills & Competencies

• Strong organizational skills with a high level of attention to detail
• Excellent written and verbal communication skills
• Customer-service oriented with a professional and courteous demeanor
• Ability to manage multiple tasks, meet deadlines, and work effectively under pressure
• Ability to follow processes accurately and consistently
• Comfortable working independently with clear guidance and oversight
• Ability to identify routine issues and escalate appropriately

The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.