JOB DETAILS

VP/AVP, Performance Management Specialist, Strategic Planning and Support, IBG Operations (IBGO), Group COO

CompanyDBS Bank
LocationSingapore
Work ModeOn Site
PostedMay 21, 2026
About The Company
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
About the Role

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers

Role Overview
We are seeking a seasoned business management leader to drive financial governance, strategic performance management, and executive-level storytelling. Working closely with senior stakeholders, you will provide forward-looking insights, challenge assumptions, and translate complex data into clear narratives to support decisions at ExCo and Group COO forums.

Responsibilities

  • Performance & volume analytics
    • Analyse volume movements across products, isolate key drivers and quantify their contribution.
    • Identify anomalies, emerging risks, and data quality issues; recommend corrective actions and ensure timely escalation where thresholds are breached.
  • Cost, productivity & efficiency management
    • Establish and monitor the relationship between IBGO expenses and volume/complexity drivers; develop unit cost views and productivity baselines.
    • Partner Finance and functional owners to track run-rate, forecast outcomes, and explain variances (price, volume, mix, one-offs).
  • Executive reporting, forums & governance
    • Own the development of ExCo/Group COO-level decks, strategic reviews, and business updates—ensuring messaging is crisp, fact-based, and decision-oriented.
    • Drive action tracking from executive forums—capturing decisions, translating them into clear follow-ups, and ensuring closure across stakeholders.
    • Translate complex financial and operational data into compelling storylines for senior leadership—tailoring depth and framing for different audiences.
  • Delivery excellence
    • Ensure consistency, quality, and timeliness of all performance materials, analysis, and executive communications; enforce version control and narrative coherence.
    • Continuously improve reporting processes and templates to reduce manual effort, strengthen controls, and sharpen insights to support faster, better decisions.
    • Operate with high ownership and pace—anticipating asks, managing tight timelines, and maintaining attention to detail under pressure.

Requirements

  • 10 years of experience in business management, strategy, finance, transformation, and/or COO Office roles within a complex, matrixed organisation (banking/financial services preferred).
  • Demonstrated track record in performance management, budgeting, forecasting, and variance analysis, with the ability to link financial outcomes to operational drivers.
  • Proven experience supporting senior leadership and ExCo-level forums, including preparing decision papers and executive-ready decks.
  • Experience leading cross-functional stakeholders without direct authority; ability to influence outcomes through data, framing, and governance.
  • Bachelor’s degree required; MBA/CPA/CFA or equivalent professional qualification is an advantage.

Key Skills & Competencies

  • Strategic thinking & business acumen
  • Financial fluency & analytical rigour
  • Executive storytelling & deck craft
  • Stakeholder management & influence
  • Operating rhythm & governance
  • Execution excellence
  • Communication

 

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Central

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time
Key Skills
Strategic ThinkingBusiness AcumenFinancial FluencyAnalytical RigourExecutive StorytellingDeck CraftStakeholder ManagementInfluenceOperating RhythmGovernanceExecution ExcellenceCommunication
Categories
Management & LeadershipFinance & AccountingData & AnalyticsConsultingAdministrative
Benefits
Competitive SalaryBenefits PackageProfessional Development
Job Information
📋Core Responsibilities
Drive financial governance, strategic performance management, and executive-level storytelling for the Group COO and ExCo forums. This includes analyzing volume movements, managing cost and productivity baselines, and translating complex data into decision-oriented narratives.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
34220
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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