Café Manager – Milk Creek Café

Description

Café Manager – Milk Creek Café

Bozeman Yellowstone International Airport

Join the Opening Leadership Team at Milk Creek Café

SharBert Enterprises is seeking an energetic, hospitality-driven Café Manager to lead the opening and ongoing operations of Milk Creek Café, a new coffee concept located inside Bozeman Yellowstone International Airport. This leadership role is ideal for someone passionate about coffee, team development, guest experience, and building strong operational systems from the ground up.

The Café Manager will oversee all day-to-day operations of the café, including team leadership, staffing, financial performance, customer experience, and vendor relationships. We are especially interested in candidates who thrive in fast-paced environments and bring prior experience with coffee shop openings, startup operations, airport hospitality, or seasonal business leadership.

At SharBert Enterprises, our mission is to serve others — our guests, our teams, our partners, and our communities. We are looking for a leader who embraces that philosophy and creates a culture centered around hospitality, accountability, teamwork, and continuous improvement.

Position Summary

The Café Manager is responsible for the overall leadership and operational success of Milk Creek Café. This position will lead and develop a team of approximately 8–12 baristas while ensuring outstanding guest service, strong financial performance, operational consistency, and a positive team culture.

This role will work closely with company leadership during the opening process and will play a key role in establishing systems, training programs, operational standards, and workplace culture for the café’s future success.

Key Responsibilities

Team Leadership & Personnel Management

Recruit, hire, train, coach, and develop a team of 8–12 baristas and café team members

Build a positive, accountable, and hospitality-focused team culture

Create schedules and manage labor to align with business needs and financial goals

Conduct regular coaching conversations, performance feedback, and team development

Lead by example through active floor presence and operational support

Guest Experience

Ensure every guest receives exceptional hospitality and service

Foster a culture of “serving others” through positive interactions with guests and team members

Address guest concerns quickly and professionally

Maintain high standards for cleanliness, presentation, food safety, and operational excellence

Financial & Operational Management

Manage café P&L performance, including labor, cost of goods, waste, and controllable expenses

Monitor sales trends and identify opportunities to improve profitability and efficiency

Ensure operational procedures and systems are consistently executed

Maintain accurate inventory and ordering processes

Coordinate with vendors and supplier partners to ensure product quality and continuity

Opening & Growth Leadership

Support all aspects of the café opening process, including setup, training, workflow development, and operational readiness

Help establish systems and best practices for long-term success

Adapt quickly to evolving business needs in a new operational environment

Collaborate with company leadership on continuous operational improvement initiatives

Qualifications

Prior management or leadership experience in coffee, café, restaurant, hospitality, or retail operations preferred

Experience opening a new café, restaurant, or seasonal operation strongly preferred

Strong leadership, communication, and organizational skills

Financial acumen with experience managing labor, inventory, and operational budgets

Ability to lead in a fast-paced, customer-focused environment

Flexible schedule availability including mornings, evenings, weekends, and holidays as needed

Passion for hospitality, leadership development, and creating great guest experiences

What We Look for in a SharBert Leader

At SharBert Enterprises, leadership goes beyond operations. We look for leaders who:

Lead with humility, positivity, and integrity

Put serving others at the center of decision-making

Build strong teams through coaching, support, and accountability

Take ownership and solve problems proactively

Communicate clearly and respectfully

Create environments where both guests and team members feel valued

Continuously look for ways to improve operations and elevate the guest experience

Embrace change and thrive in growth-oriented environments

Why Join SharBert Enterprises?

Opportunity to lead the opening of a brand-new café concept

Be part of a growing Montana-based hospitality company

Leadership development and advancement opportunities

Fast-paced and unique airport hospitality environment

Ability to make a direct impact on team culture and operational success

Benefits:

• Competitive salary 
• Health and wellness benefits package
• 401K Company Match up to 4%
• Unlimited Paid time off
• Employee discounts 
• Opportunities for advancement 

If you are passionate about hospitality, leadership, coffee culture, and building something special from the ground up, we would love to hear from you.