Senior Service Advisor

Description

Seattle, WA | Volvo | Premium luxury brand | Hospitality | Veterans encouraged to apply | Income Potential $50,000 - $120,000+ annually

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. It's the right home for a senior advisor who takes their craft seriously.

WHAT YOU'LL DO

• Own a portfolio of guest relationships -- delivering consistent, high-quality service experiences that earn trust and drive return visits

• Serve as the primary point of contact from write-up to delivery, communicating with clarity, accuracy, and care

• Translate complex repair information into transparent, confident recommendations guests can act on

• Build accurate estimates, present additional service needs, and follow through on every commitment

• Partner with technicians and service management to keep workflow moving efficiently and on schedule

• Set the standard on the service drive -- modeling professionalism, hospitality, and accountability for the team

• Maintain high CSI and NPS scores through disciplined follow-up, proactive communication, and genuine guest care

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 3+ years of service advisor experience in a franchised dealership -- luxury or import brand experience a strong plus

• Demonstrated history of high CSI and NPS scores -- you have the numbers to back it up

• Strong service sales performance -- you understand that recommending the right services is an act of hospitality, not a hard sell

• A reputation for longevity and stability -- you invest in your team and your guests for the long term

• Clear, composed communicator who builds lasting trust with guests, technicians, and managers alike

• Volvo or European brand experience preferred -- not required

• Reynolds & Reynolds experience preferred

• Valid driver's license with a clean driving record

• A hospitality mindset -- you've built a career on doing right by guests, and it shows

WHAT WE OFFER

• Income potential of $50,000 - $120,000+ annually

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid manufacturer and product training

• A clear path for senior advisors who want to grow into service management and beyond

• Employee vehicle purchase and service discounts

• A stable, high-performing team culture built on standards, accountability, and genuine care

WHY VOLVO CARS SEATTLE

• Volvo guests are loyal, informed, and value relationships -- the kind of guest base a senior advisor thrives with

• Seattle is a premium market with high expectations -- and a team that consistently meets them

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We're building for the long term -- the right people here have room to grow, lead, and make their mark

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- aren't just words. They're how we operate every day

• Leadership that respects your experience, supports your performance, and invests in your future

This is a seat for someone who has earned it.

Volvo Cars Seattle is a store with a loyal guest base, a premium brand, and a leadership team committed to building something lasting. We're not looking for someone to fill a role -- we're looking for a senior advisor who wants to plant a flag, grow with a winning team, and do the best work of their career.

If that's you -- we'd like to meet you.