JOB DETAILS
Project Coordinator
CompanySocket Telecom LLC
LocationColumbia
Work ModeOn Site
PostedMay 21, 2026
About The Company
In 1994, our founders saw a need for a local Missouri internet provider. They ignored some initial skepticism from friends and family – the internet was, after all “just a fad” - and started Socket, providing basic dial-up internet service out of a small office in Columbia.
Demand for internet access grew rapidly. By 1999, Socket had more than 30,000 customers and relocated to two office spaces on Cherry Street in downtown Columbia. (Those spaces are now Glenn's Cafe and studio apartments!)
As dial-up internet peaked, Socket looked to ways to keep its business moving forward. The company began offering high-speed internet and later became a CLEC (competitive local exchange carrier). With the expansion of business telephone and other advanced services, rapid growth ensued, and Socket was named one of the nation’s fastest growing companies by Inc. Magazine.
Socket continued to expand, moving in 2007 to an office on Clark Lane in Columbia. Residential telephone service and Naked DSL internet were introduced, resulting in more expansion.
Socket began work in 2011 on a brand new fiber-optic network to reach homes and businesses in rural Callaway County and Fulton. Socket has been expanding this fiber network ever since, now reaching several Missouri cities. Thousands of customers enjoy reliable, high-speed internet as a result.
Today, Socket employs approximately 200 people and is proud to be Missouri's local fiber internet provider, and we plan on bringing state-of-the-art technology and friendly, local support to as many homes and businesses as possible.
We look forward to serving you!
About the Role
Description
Socket is seeking a highly skilled Project Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.
This is an in-office position.
What We offer:
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Free fiber services if available in your area
Primary responsibilities:
- Set customers’ expectations and establish timelines in regard to milestones and installation of services
- Provides firm order commitments on each order for customers to manage interval progress
- Implementation of the appropriate provisioning plans
- Manage relationships with vendors
- Manages escalations against vendors when dates are in jeopardy
- Tracks orders and provide status to staff and outside vendors/carriers
- Manages data integrity with regards to vendor information
- Regular reliable attendance
Qualifications:
- Strong managerial, leadership, and technical skills
- Experience in order management
- Customer service experience
- Proficiency in Microsoft Office
Skills:
- Strong analytical and problem-solving skills
- Attention to detail
- Being able to meet deadlines and strategize when changes occur
- Pro-active and very responsive to customer needs
- Excellent written and verbal communication
- Able to present information and respond to questions
- Ability to calculate discounts, interest, commissions and percentages
Desirable Skills:
- Bachelor’s degree or equivalent
- 3-5 years related experience
- Or equivalent combination of education and experience
- Experience in Order Management
- Self-Motivation
- Willingness to assume ownership
Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Key Skills
Analytical SkillsProblem-solvingAttention To DetailDeadline ManagementWritten CommunicationVerbal CommunicationOrder ManagementCustomer ServiceMicrosoft OfficeLeadershipManagerial SkillsTechnical Skills
Categories
Management & LeadershipCustomer Service & SupportAdministrativeTechnologyLogistics
Benefits
401k MatchingMedical BenefitsDental BenefitsVision BenefitsFree Fiber Services
Job Information
📋Core Responsibilities
Coordinate the delivery and installation of services by working with customers, sales teams, and network operations. Manage vendor relationships, track orders, and ensure data integrity to meet customer expectations.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
383
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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