Learning Analytics Analyst-Senior

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Job Description:

• Learning & Development; Learning analytics; Learning needs analysis; Training content development and delivery; Learning innovation & projects; Learning metrics; Learning advisory; Dashboard creation; Report creation & compilation.

Key Activities:

• Responsible for training Order to cash processes for the APAC locations

• Responsible for leading projects from concept through implementation

• Responsible for balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints and for managing associated risks.

• Responsible for gathering and documenting project schedule, project benefits, and strategic importance of projects.

• Activities include but are not limited to developing project schedule, project communication, allocating resources (internal & external).

• Coordinate subject area and technical specialist to implement stakeholder requirements.

• Act as the single point of contact.

• Regularly report project status to program managers, senior management and/or the sponsor and stakeholders.

• May manage relationships with external contractors, developers.

Desired Skills & Competencies:

• Proficiency in Word, Excel, and PowerPoint

• Experience with Adobe Captivate or another eLearning authoring tool

• Experience in conducting business or statistical analysis and leading medium to low complexity projects

• Strong background in communications, organizational change management, training, or a related area

• Ability to manage multiple priorities

• Ability to communicate at all employee levels effectively (verbally and in writing)

• Ability to define problems, collect data, establish facts and draw conclusions

• Excellent presentation and communication skills

• Proficient in problem-solving, organization, creativity, grammar, and writing

• Excellent interpersonal and collaboration skills

• QDM Expert Certification a plus

• Preferred: Experience in Order-to-Cash (O2C) processes, especially in collections & dispute management.

Education:

• Bachelor's degree or equivalent, in any discipline

Language:

• Proficiency in English

Experience:

• Four (4) years of work experience in learning development or related areas

Job Posting End Date: