Business Process Optimization Leader

Description

TFS is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries. As the leading subject matter experts in mission critical capital assets specific to the warehousing and distribution of goods, TFS is a key supply chain partner for the customers we serve. 

TFS is a leading provider of comprehensive, full life-cycle fleet management for material handling industries. Based in Perrysburg, OH, TFS provides a broad range of single-source, brand independent solutions to streamline warehousing and materials management operations.

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Business Process Optimization Leader is a senior, forward-thinking leader responsible for driving efficiency, scalability, and continuous improvement across the organization. This role partners closely with leaders and frontline teams to learn the business end-to-end, evaluate how work gets done, and redesign processes to deliver better outcomes for customers, employees, and the business. Operating in a fast-paced, technology-forward environment, this individual serves as both a strategic thought partner and hands-on problem solver who builds strong relationships, strengthens team morale, and embeds a culture of continuous improvement.

The ideal candidate is equal parts investigator, engineer, and change agent. They are not satisfied with surface-level fixes; they dig into root causes, validate hypotheses with data, and use formal process tools and methodologies to design improvements that hold up under scrutiny. They translate findings into clear recommendations that executives can act on and that frontline teams can adopt.

Key Job Responsibilities:

• Lead the evaluation and redesign of business processes to improve efficiency, accuracy, and scalability 
• Analyze workflows at both detailed and enterprise levels to identify gaps, bottlenecks, and opportunities 
• Use data and metrics to define baselines, measure performance, and validate improvements 
• Partner cross-functionally to design and implement solutions that enhance the customer and employee experience 
• Identify and drive automation and technology-enabled improvements where appropriate 
• Build strong relationships and lead collaborative efforts across teams to ensure successful adoption of changes 
• Coach leaders and teams on continuous improvement principles and foster a culture of accountability and innovation 
• Establish governance, documentation, and KPIs to sustain improvements over time
• Other duties as assigned

*This job description is subject to change at any time.

Requirements

• 7+ years of experience in process improvement, operations, or a related field 
• Proven ability to lead cross-functional initiatives and deliver measurable business results
• Strong analytical and problem-solving skills with experience using data to drive decisions 
• Experience with process improvement methodologies such as Lean or Six Sigma 
• Ability to quickly learn business operations and translate insights into practical solutions 
• Strong communication and influencing skills with the ability to work effectively at all levels of the organization 
• Demonstrated ability to build relationships, develop teams, and contribute positively to culture and morale in a fast-paced environment

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a remote setting, with co-workers working virtually and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate. 

TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.