On Call - Receptionist

Description

POSITION OVERVIEW

The Cascade PBS’s mission is to inform and inspire our community to make the world a better place.

Our vision is to be the most essential and relevant media organization in the region.

Provide excellent customer service by being professional, courteous, friendly, and prompt in directing station visitors and calls. Make a positive impact in the community while demonstrating Cascade PBS’s values of integrity, community, innovation, and diversity.

Hourly Rate: $21.30 per hour

Location: Seattle/onsite

Cascade PBS offers competitive benefits to team members working 20 hours or more a week. This position is not eligible for full benefits but will receive sick time.  

KEY RESPONSIBILITIES/DUTIES

· Provide excellent customer service by being professional, courteous, friendly and prompt

· Open and secure Cascade PBS lobby area and keeps the area orderly and free of clutter

· Greet and direct station guests and visitors 

· Handle and route internal and external calls and paging on a multi-line phone system

· Refer questions and requests for information to the appropriate departments (e.g. Programming, Customer Service, Engineering, Accounting)

· Accept and monitor incoming and outgoing courier deliveries including UPS and FedEx

· Distribute and collect ID Badges for vendors and guests, as well as tracking temporary use badges

· Initiate and enforce compliance with COVID-19 protocols required to enter the building

· Maintain confidentiality as appropriate

· Open, sort, mark as received, and distribute daily incoming mail to internal mailboxes 

· Process and prepare outgoing mail

· Inform recipients of incoming packages and maintain staff mailboxes

· Communicate any general office equipment service needs to IT

· Inventory and order Lunchroom and general office supplies

· Empty dishwasher each morning, restock kitchen after mail duties

· Perform duties on admin task list

· Staff reception desk during special events as assigned

· Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS.

· Other duties, responsibilities and activities may change or be assigned at any time with or without notice

REQUIRED SKILLS/ABILITIES

· Excellent interpersonal communication skills appropriately tailored to different recipients required

· Proficient in MS Outlook, commitment to on-going technical skill development as relates to position

· Ability to handle multiple tasks with a positive and professional manner

EDUCATION AND EXPERIENCE

· High School diploma or equivalent required

· One-year receptionist and/or customer service experience required

· One-year experience with multi-line telephone system strongly preferred 

PHYSICAL REQUIREMENTS

· Moderate to heavy physical tasks up to lifting 55 pounds unassisted required

· Lifting, stretching, climbing steps, bending, and moving office equipment required

· Ability to work some evenings, weekends, holidays and on-call shifts as needed

· Ability to sit, stand and type for long periods of time

If you need reasonable accommodation during the job application or interview processes, please contact us at jobs@kcts9.org