Senior Director of Operations

About the Role:

The Senior Director of Operations will lead and oversee the operational functions of the organization to ensure efficiency, scalability, and alignment with strategic goals. This role is pivotal in driving process improvements, managing cross-functional teams, and optimizing resource allocation to support business growth. The Senior Director will collaborate closely with executive leadership to develop and implement operational strategies that enhance productivity and customer satisfaction. They will be responsible for monitoring key performance indicators, identifying risks, and ensuring compliance with industry standards and regulations. Ultimately, this position aims to create a high-performing operational environment that supports the company’s long-term success and competitive advantage.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 10 years of progressive experience in operations management, including leadership roles.
• Proven track record of managing large teams and complex projects in a fast-paced environment.
• Strong knowledge of operational best practices, process improvement methodologies, and performance metrics.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• Master’s degree in Business Administration (MBA) or a related discipline.
• Experience in the specific industry relevant to the company’s operations.
• Familiarity with advanced data analytics tools and enterprise resource planning (ERP) systems.
• Certification in Lean Six Sigma or other process improvement frameworks.
• Demonstrated success in driving digital transformation initiatives within operations.

Responsibilities:

• Develop and execute comprehensive operational strategies that align with the company’s overall business objectives.
• Lead, mentor, and manage multiple teams across various departments to ensure seamless day-to-day operations.
• Analyze operational performance data to identify areas for improvement and implement effective solutions.
• Collaborate with senior leadership to plan budgets, forecast resource needs, and manage operational costs.
• Ensure compliance with regulatory requirements and internal policies to mitigate risks and maintain quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
• Oversee vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
• Facilitate cross-departmental communication and coordination to support organizational goals.

Skills:

The Senior Director of Operations will utilize leadership skills daily to inspire and guide diverse teams toward achieving operational excellence. Analytical skills are essential for interpreting performance data and making informed decisions that improve efficiency and reduce costs. Strong communication skills enable effective collaboration with stakeholders at all levels, ensuring alignment and transparency. Project management and strategic planning skills are applied to oversee complex initiatives and allocate resources effectively. Additionally, proficiency with technology and process improvement methodologies supports the continuous enhancement of operational workflows and customer satisfaction.

About Company:

About Us

The Grand Rapids Housing Commission (GRHC) administers affordable housing programs that serve low-income households in Kent and Ottawa County. The GRHC operates eight low-income housing developments and administers federal rental subsidy programs as well as a Rapid Re-Housing program. As an organization, we are committed to offering quality affordable housing, essential resources through advocacy and partnerships, and promoting self-sufficiency to strengthen communities. 

Our organization creates HOMES by:

• Housing: We believe that everyone deserves a place to call home
• Open communication: We share our ideas in a collaborative setting by building trust through clear and consistent communication, valuing every voice.
• Mutual Respect: We honor and value each individual, fostering a culture where every voice is heard and respected. 
• Excellence: We strive for excellence in everything we do, by promoting a culture of accountability and continuous growth.
• Supportive Communities: We create communities that emphasize wellbeing and offer wholistic support motivating individuals and families to thrive.
  
  

We are proud of the individuals that we help and serve, and we’d love you to join us!