JOB DETAILS

Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

CompanyEVERIENCE
LocationCologne
Work ModeOn Site
PostedMay 22, 2026
About The Company
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
About the Role

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

  • Provide freelance, on-site IT support at the client’s Colognes location
  • Deliver both Level 1 and Level 2 technical support services
  • Ensure smooth operation of IT infrastructure, systems, and tools
  • Troubleshoot and resolve hardware and software issues efficiently
  • Support end-users and address technical queries in a timely manner
  • Maintain high levels of user satisfaction through effective service delivery
  • Collaborate with team members and stakeholders to optimize IT performance

 

Qualifications

•     Proven experience in both Level 1 and Level 2 IT support roles.

•     Strong troubleshooting skills and a proactive approach to problem-solving.

•     Excellent communication skills to work effectively with end-users and technical teams.

•     Fluent in German and English (both written and spoken).

•     Familiarity with Microsoft Entra ID (Azure Active Directory administration).

•     Experience using ServiceNow for ticket and incident management.

•     Ability to work with and learn company-specific deployment and support tools.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.

  • Level of Experience: 2-5 years
  • Department: User support functions
  • Types of work contract: Independent subcontractor
    • Key Skills
    Level 1 SupportLevel 2 SupportTroubleshootingMicrosoft Entra IDAzure Active DirectoryServiceNowIncident ManagementGerman FluencyEnglish FluencyHardware SupportSoftware Support
    Categories
    Customer Service & SupportTechnologyConsulting
    Job Information
    📋Core Responsibilities
    Provide on-site Level 1 and Level 2 technical support to ensure the smooth operation of IT infrastructure and tools. Troubleshoot hardware and software issues while maintaining high user satisfaction for end-users.
    📋Job Type
    contract
    📊Experience Level
    2-5
    💼Company Size
    123
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
    Apply Now →

    You'll be redirected to
    the company's application page