JOB DETAILS

Deskside Technician – End User Computing

CompanyEVERIENCE
LocationRoosendaal
Work ModeOn Site
PostedMay 22, 2026
About The Company
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
About the Role

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

  • Deliver onsite technical support to users in line with SLAs
  • Troubleshoot and resolve incidents related to end-user computing (EUC) equipment
  • Perform proactive troubleshooting to prevent recurring issues
  • Assist users with network connectivity (LAN/WAN, print, and file access)
  • Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals
  • Support mobile devices and mobile computing platforms
  • Provide software break/fix support and replace non-warranty assets
  • Configure and support network printers and scanners, including IP and TCP/IP setup
  • Deliver warranty and break/fix support for printing devices
  • Provide VIP support across a range of devices and technologies
  • Manage printer configurations and queues per requests and SLAs
  • Track incidents and requests using ticketing systems
  • Communicate effectively with technical and non-technical stakeholders
  • Maintain regular updates with internal teams and customers

Qualifications

Experience:

  • Requires 3 to 5 years of related work experience
  • Sound knowledge of imaging tools (Ghost, MDT)
  • Sound knowledge of data backup and recovery tools (USMT)
  • Installing, upgrading, and migrating to Windows 7/10
  • Deploying Windows 7/10 in large enterprises
  • Configuring hardware and applications
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Monitoring and maintaining systems that run Windows 7/10
  • Configuring backup and recovery options

Additional Information

Languages:

  • Fluent in Dutch & English

All our positions are open to both women and men and are, of course, open to people with disabilities.

  • Level of Experience: 2-5 ans
  • Department: Fonctions support utilisateurs
  • Type de contrat: CDI
    • Key Skills
    End User ComputingHardware TroubleshootingWindows 7/10 DeploymentImaging ToolsData Backup and RecoveryNetwork ConnectivityMobile Device SupportPrinter ConfigurationSLA ManagementTicketing SystemsVIP SupportTCP/IP Setup
    Categories
    TechnologyCustomer Service & SupportConsulting
    Job Information
    📋Core Responsibilities
    Provide onsite troubleshooting, repair, and preventative maintenance for end-user devices and peripherals. Act as a liaison between users and technical teams to resolve incidents and maintain hardware and software functionality.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    123
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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