JOB DETAILS

Executive, Training & Competence

CompanyAIA
LocationSingapore
Work ModeOn Site
PostedMay 23, 2026
About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$345 billion as of 31 December 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 44 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

The key objective is to execute and administer system enhancements based on Regulatory and Business user Feedback. To be the liaising point to the respective stakeholders with regards to these usual business functions.

1. Business user/ Subject matter Expert (SME) for Systems
(IPoS+, Leader endorsement, Interactive Competency Management (ICM), CRM etc)
 

  • Translate operational and regulatory needs into functional specification document for system enhancement.
  • Work with internal and external stakeholders to implement system changes in line with compliance and regulatory frameworks and deadlines.
  • Support Product related releases for Point of sale systems (Tips/ Product Matrix)
  • Support User acceptance testing (UAT) and system configuration for system enhancements.
  • Maintain knowledge of existing system related checks and functions for audit readiness
  • Assist with ad-hoc projects and tasks related to system enhancements and maintenance.

2. System related Operational Support

  • Raise tickets for system issues, work with tech and users to provide information to tech for bugfixes.
  • Request for and prepare data from data extraction projects for operational use/ audit support for related systems.
  • Assist team members and agency force with system related enquiries.
  • Participate in IT DR exercises.


3. System-related Incident reporting

  • Track and raise incident reports on IRIS.
  • Ensure that system related incidents are addressed and resolved by the responsible parties.
  • Work with stakeholders and relevant parties to carry out required service recovery for disruptions.

4. AI and Process improvement

  • Support the push of AI and tools to improve work processes throughout the department.
  • Review current processes and provide suggestions for improvement.
  • Automate processes where applicable.


 

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
System EnhancementUser Acceptance Testing (UAT)Functional Specification DocumentationStakeholder ManagementIncident ReportingProcess AutomationData ExtractionCompliance FrameworksCRMAI ImplementationOperational SupportAudit Readiness
Categories
TechnologyAdministrativeFinance & AccountingData & AnalyticsManagement & Leadership
Job Information
📋Core Responsibilities
The role focuses on executing system enhancements based on regulatory and business feedback while serving as a Subject Matter Expert for various internal systems. Responsibilities include managing UAT, handling system-related incident reporting, and driving process improvements through AI and automation.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
47855
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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