Youth Case Manager (Temp. Summer)

Description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 125 employees and an annual budget of approximately $40 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

Position Summary:

WCAC’s YouthWorks program places eligible teens and young adults (ages 14–25) in paid, short-term work experiences helping them build the skills and confidence needed to enter and succeed in the workforce. We are seeking a Summer Seasonal (June - August) Case Manager to serve as the primary point of contact for assigned youth participants and worksite employers — facilitating weekly group meetings, conducting worksite visits, and maintaining consistent communication to ensure a positive and successful work experience. This role involves monitoring worksite compliance, managing timesheets and payroll distribution, and tracking participant progress through the YouthWorks database and state work readiness curriculum. The Case Manager will also develop individualized Work-Based Learning Plans, support youth with next-step planning such as resume writing, and connect participants with wrap-around services as needed. 

Requirements

Qualifications:

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways. 

• High School Diploma or HiSet equivalent required. 
• 1-2 years of experience working in an office environment. 
• Proficient in Microsoft Office Suite. Ability to learn software and databases used by WCAC.
• Familiarity with Worcester and knowledge of community resources.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. 
• Positive, friendly, and resourceful demeanor required.
• Strong attention to detail and organizational abilities. 
• Ability to manage multiple priorities simultaneously. 
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Ability to speak Spanish or other languages, a plus.

Other Requirements:

• Ability to successfully complete a CORI/SORI review.
• Valid driver's license and reliable transportation required. This position requires travel throughout the community to different worksites.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.