JOB DETAILS

Food Manager

CompanySainsbury's
LocationGreater London
Work ModeOn Site
PostedMay 22, 2026
About The Company
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
About the Role

What you’ll be doing:

  • Role modelling and coaching for high standards and efficiency across the whole food hall.
  • Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
  • Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great food manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Provides brilliant customer service and coaches a team to do the same.
  • Delivers KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

  • A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
  • Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
  • Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
  • Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
  • Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Key Skills
People ManagementCustomer ServiceKPI DeliveryEmployee RelationsOperational LeadershipCoachingPerformance ManagementSchedulingCompliance ManagementShop Keeping
Categories
RetailFood & BeverageManagement & LeadershipHospitalityCustomer Service & Support
Benefits
Discount cardAnnual bonus schemeFree food and hot drinksHoliday entitlementMaternity and paternity leavePension matchingShare schemeWellbeing supportColleague networksCycle to work schemeGym and restaurant discounts
Job Information
📋Core Responsibilities
Oversee the food hall operations to ensure high standards of efficiency, compliance, and customer service. Manage team performance, scheduling, and employee relations while occasionally assuming overall store responsibility.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
71563
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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