Senior Teller (Teller Supervisor-In-Training)

Description

Are you ready to advanced your teller experience into a supervisory role? This is a perfect opportunity for you!  

This position focuses on an intermediate leadership role designed to bridge the gap between frontline transaction handling and teller line management. As a Senior Teller, you'll process advanced banking transactions, resolve complex issues, provide top-tier customer service and support the retail team while simultaneously undergoing mentorship, operations instruction and supervisory training.  Train new tellers on banking procedures and regulations, systems and compliance policies. You will serve as a leader and technical resource for customers and Bank staff. The core goal is preparing you to independently run the branch's teller line, complete audits and manage a team.  

KEY PERFORMANCE INDICATORS (KPI) Specific KPI’s Critical to the success of the position:

1. Customer Service: Provide exceptional support to customers, vendors and Bank staff.
2. Accuracy: Maintain a balanced cash drawer and process Bank transactions efficiently and accurately.
3. Compliance: Adherence to all Bank policies, security protocols, and professional codes of conduct.
4. Management: Effectively lead and coach the team to ensure compliance and exceed the bank's service quality standards. 

Requirements

ESSENTIAL FUNCTIONS

• Accurately process retail and commercial transactions including: checking and savings deposits, withdrawals, loan payments, bonds, and all other products and services while adhering to all Bank policies and procedures.
• Assist with night depository duties including logging bags, processing deposits, and issuing receipts.
• Knowledge of bank products and services to refer customers to appropriate staff when needed.
• Maintain a balanced cash drawer daily.
• Efficiently and accurately process batch transactions through the branch capture system.
• Establish and maintain high quality customer relations.
• Manage cash vault, verifying large deposits, and daily balancing. Prepare currency/coin for shipment to the Federal Reserve.
• Inventory and audit cardstock for cashier checks, money orders and gift cards.
• Prepare to supervise, train and manage the teller department to deliver superior customer service while ensuring strict compliance with bank policies. 
• Assist Teller Supervisor with daily operations as needed.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma (or GED) required; associate degree in finance or business a plus.
• Extensive experience (2+ years) of teller or related banking experience.
• Exceptional cash handling skills, proficiency in banking software, strong leadership skills and deep knowledge of banking regulations.
• Strong math, computer, interpersonal and communication skills. Ability to problem-solve, multi-task and prioritize.
• Supervisory experience a plus.

ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS

• Ability to sit and/or stand for extended periods of time in an office setting.
• Bending, lifting and carrying up to 25 lbs.
• Good organizational and time management skills.
• Effective verbal and written communication skills including use of phone, computer, speaking, listening, and presenting.
• Computer literacy.