JOB DETAILS

Human Rights Coordinator

CompanyNORTH SUFFOLK COMMUNITY SERVICES INC
LocationRevere
Work ModeOn Site
PostedMay 23, 2026
About The Company
Since 1959, North Suffolk Community Services has been on a mission to provide mental health services to individuals, and especially children, in relatively under-served surrounding communities. Today, our staff of 900+ assists families, children and individuals in 4 clinics, 38 residences and 74 programs. North Suffolk Community Services touches the lives of more than 10,000 people a year. To learn more about North Suffolk's services visit, http://northsuffolk.org https://www.facebook.com/NorthSuffolkOrg
About the Role
 
North Suffolk is looking for a Human Rights Coordinator to join our team!  This position is responsible for promoting, monitoring and protecting the rights of all consumers served by North Suffolk Community Services. This position supports and monitors Quality Management processes and activities related to consumer human rights and consumer advocacy.


What you’ll do:

  • Collect, ensure input, collate and distribute key indicator data related to complaints, investigations, restrictions, restraints, and incidents.  Monitor the completion of follow-up activities related to risk data.
  • Train and orient Agency staff in the fundamentals of human rights policies and procedures.
  • Provide on-going training, support and resources to Program Human Rights Officers.
  • Ensure all consumers and guardians are informed of their rights and agency grievance processes.  Ensure that materials and resources related to human rights and grievance processes are accessible.
  • Support the Agency Privacy Officer to develop and monitor policies and procedures related to the privacy and security of consumer information.
  • Coordinate all activities related to Human Rights complaints and investigations.
  • Coordinate all activities related to the Agency Human Rights Committee.
  • Act as a liaison to state agencies, funders, insurance providers, and external reviewers for risk and complaint data/systems.
  • Facilitate the Agency’s Risk Committee; preparing and distributing risk data to committee members and work collectively to identify trends and patterns and develop actions when necessary.
  • Ensure Agency policies, procedures and resources related to human rights are up-to-date and accessible to all staff and consumers.
  • Work in conjunction with QM staff to coordinate, collect, analyze and distribute all data related to consumer, guardian, customer and funder Satisfaction Surveys.
  • Local travel required to visit programs, meet with consumers, conduct investigations, and attend meetings.

What you’ll need:

  • Education:  Bachelor’s Degree required.
  • Experience:  Three (3) year’s experience in human services.  A minimum of 1 year experience in an environment utilizing Quality Management processes/systems.  A minimum of 6 months experience in participating in processes related to risk management.
  • Skills/Other:  Valid Massachusetts driver’s license and vehicle required.  Off site travel required.

Competitive & Comprehensive Benefits

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the Public Service Loan Forgiveness program
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities
Key Skills
Human Rights MonitoringQuality ManagementRisk ManagementConsumer AdvocacyStaff TrainingComplaint CoordinationInvestigation ManagementData AnalysisPolicy DevelopmentPrivacy ComplianceLiaisingCommittee Facilitation
Categories
Social ServicesLegalManagement & LeadershipHealthcareGovernment & Public Sector
Benefits
Paid Time OffVacationSick DaysPaid HolidaysPublic Service Loan Forgiveness EligibilityHealth InsuranceDental InsuranceEmployer Paid Life Insurance403(b) Retirement Plan With Employer MatchingVoluntary Short And Long Term Disability InsuranceMedical Flexible Spending AccountDependent Care Flexible Spending AccountAccess To Credit Union BankingState Tuition Remission ProgramEmployee Referral Bonus ProgramDiscounted Movie TicketsComprehensive Training ProgramInternal Advancement Opportunities
Job Information
📋Core Responsibilities
The Human Rights Coordinator is responsible for promoting and protecting the rights of consumers through monitoring, advocacy, and quality management processes. Key duties include coordinating investigations, facilitating the Risk Committee, and ensuring staff and consumers are informed of their rights and grievance procedures.
📋Job Type
salary
💰Salary Range
$61,594 - $73,546
📊Experience Level
2-5
💼Company Size
520
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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