Italian Speaking Customer Agent For FinTech Company - Work In Greece

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join a leading FinTech company in Greece. This role offers a unique opportunity for individuals fluent in Italian to work in the innovative and fast-paced financial technology sector. As a Customer Agent, you will support Italian-speaking clients by providing efficient and professional assistance regarding FinTech products and services.

• Deliver top-quality customer service in Italian via phone, email, and chat channels.
• Assist clients with inquiries, account management, transactions, and troubleshooting FinTech solutions.
• Maintain accurate and detailed records of customer interactions in CRM systems.
• Collaborate with cross-functional teams to enhance customer experience and streamline service processes.
• Stay up-to-date with FinTech products, industry trends, and regulatory requirements to provide accurate information.

• Fluency in Italian (both spoken and written) is required; proficiency in English is an advantage.
• Previous experience in customer service, preferably in FinTech, banking, or financial services, is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to adapt and work effectively in a fast-paced and evolving environment.
• Proficiency with computers, CRM software, and other digital communication tools.
• Self-motivated, detail-oriented, and customer-focused.
• Willingness to work in Greece and embrace a collaborative team environment.