Retail Executive/Senior Executive, Vietnam

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR IMPACT _________

The Senior Retail Executive will be supporting the Sales Team in Boutique, Department Stores operations

YOUR MISSION _________

Retail Sales & People Management

• Support counters to drive sales performance to reach target set by management
• Execution
  • Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities
  • Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines
• Promotion/ animation management
  • Supervise and execute the promotional activities formulated by Marketing department
  • Ensure preparation prior to the event/ animation and compile the feedback report after each event
  • Ensure sufficient manpower coverage at each event/ animation
• Supervise and motivate CMs to achieve sales objectives set by the brand
• Monitor daily, weekly, monthly performance, and conduct regular reviews with Counter Managers

Retail Operations (Boutiques, Departmental Stores)

• Processing of POs for all store, not limited to new launches, price change
• People topics – not limited to Part Timer management, Beauty Consultants induction, enrollment, and manpower management, leave approval in system
• Price List Management
• Processing of Phone Orders (Call to Buy in BTQ)
• Weekly/ Monthly total Boutique and Counter Managers Meeting preparation
• Oversee daily store operation across assigned area (ensure full compliance with SOP, VM, customer experience standards)
• Handle & resolve critical issues (staff, stock, customer complaints)
• Support RM to ensure CXA, NPS, Audit score meet country target
• Keep track and push Retail KPIs

Sales Reporting Management                                  

• Support the Sales team in monthly all channels sales consolidation, upload, and reporting
• Consolidation of monthly ranking results from Department Stores
• Monthly reports preparation

Logistics & Inventory Management

• Prepare inventory on hand of all counters
• Responsible for ensuring efficient order and returns processing
• Prepare and update all orders, returns and stock transfer forms
• Monitor stock level & aging inventory (best seller, slow moving) and take timely action
• Testers Management

Others

• Management of POS discount, staff purchase and allowance for store team
• PO processing for Sales Team
• Cross functional support collaboration

WHO YOU ARE _________

• Minimum 3-5 years of sales experience at a supervisory level (store management experience preferred)
• Resourceful, self-motivated and result-oriented
• Able to multi-task and deliver results in a fast-paced environment
• Business orientated, sensitive to numbers and reporting
• Strong knowledge and expertise in retail sector
• Proficient in MS office
• Knowledge in SAP

WHAT CAN WE OFFER ?  _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?