JOB DETAILS

Physician Dispensary Coordinator

CompanyThe Fertility Partners
LocationVictoria
Work ModeOn Site
PostedMay 25, 2026
About The Company
Olive Fertility Centre is a leader in extraordinary events in the world of fertility. We offer a wonderful blend of caring, innovation, uncompromising standards, and dedication to patient centered care that has characterized the clinic since its beginning. Olive is one of Canada's Leading IVF and Fertility Centers. We have decades of experience, a state-of-the-art IVF lab, personal care, and offer advanced fertility treatments.
About the Role

OVERVIEW

Olive Fertility Centre is a patient-centred care facility which views patient care from the patient’s perspective. All employees embrace this concept ensuring patients receive excellent quality care with a compassionate, attentive touch. 

MAJOR AREAS OF RESPONSIBILITY 

  • Customer Service
    • Greet patient promptly.
    • Accurate patient or representative identification
    • Provide clear communication with patient regarding wait times.
    • Provide accurate information in response to patient inquiries. 
    • Ensure patients requiring detailed counseling are referred to the nursing team in a timely and appropriate manner.
    • Provide medication literature or information as required.
    • Adhere to all confidentiality and privacy requirements.
  • Provide support and assistance to the care team as required, ultimately with a view to enhancing the provider-patient relationship.
  • Teach patients how to use their medical devices required for the administration of their fertility medications.
  • Prescriptions
    • Receive internal prescriptions from physicians via paper or electronic copy.
    • Perform a primary identification of patient and confirmation of medications to be filled.
    • Efficiently and accurately count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete.
    • May be required to mix or reconstitute prescriptions, as directed, and supervised by the nurses or delegate.
    • Gather pertinent communication pieces for inclusion with prescription.
    • File completed dispensed prescription documentation.
    • Manual Medinet/PharmaNet submissions of prescriptions in a timely manner
  • Stock Management
    • Maintain inventory of dispensary medications and supplies, including ordering and receiving
    • Maintain security and proper storage of medications within the dispensary. 
    • Participate in daily, monthly, and annual dispensary medication inventories.
    • Generating sales reports and reconciling daily sales
    • Manage stock rotation and expired products. 
    • Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided and follow the established protocol of the drug manufacturer or supplier.
    • Resolve technical issues by contacting IT Service Desk
    • Notify the Clinic Leadership Team when supply chain issues occur.
    • Package injection supply kits per protocol
  • When assigned, assists with circulating patients to change rooms for ultrasounds, minor procedures and physical exam appointments. Provides instructions to patients as needed. Chaperones patients when required or requested.
  • Assists with turning over room between patients and sterilizes ultrasound probes.
  • Restocks change rooms and ultrasound rooms supplies throughout the day.
  • Other duties as trained and required/assigned.

PREREQUISITES, KNOWLEDGE, SKILLS, AND ABILITIES

  1. Certificate of completion from a Pharmacy Assistant or Technician program or 2 years’ experience working in a dispensary.
  2. Adequate computer skills. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint, in particular). Understanding of the internet is necessary.
Key Skills
Customer ServicePrescription DispensingInventory ManagementPatient EducationMedical Device InstructionPharmaNetMedinetMicrosoft OfficeStock RotationPatient IdentificationSterilizationMedical Documentation
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The coordinator manages the dispensary by accurately filling prescriptions, maintaining medication inventory, and handling sales reports. Additionally, they provide direct patient support, including education on medical devices and assisting with clinic room turnover.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
113
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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