French-Speaking Customer Experts for Imperial Brands - Work In Greece

Mercier Consultancy MD is seeking motivated French-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This role involves delivering exceptional customer service to French-speaking clients, providing assistance across various customer inquiries related to Imperial Brands' products and services.

• Provide professional and courteous customer support to French-speaking customers via phone, email, and chat.
• Assist customers with product inquiries, order status, and issue resolution efficiently and effectively.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve customer concerns and escalate issues when necessary.
• Stay updated on Imperial Brands’ products, policies, and relevant industry information.
• Offer feedback to management to enhance customer service quality and processes.

• Fluency in French (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service roles, preferably in the FMCG or tobacco industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work efficiently in a fast-paced, dynamic environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and attention to detail.