JOB DETAILS

Custodial Accounting Receivables & Collections Specialist

CompanySatellite Office
LocationPasig
Work ModeOn Site
PostedMay 26, 2026
About The Company
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency. We’re not your typical offshoring provider; we’re your strategic growth partner. With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond. Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one. We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one. Why should you choose us? ✅ Top talent for any roles, tailored to you Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support. ✅ Fully managed, with expert support We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork. ✅ Premium office infrastructure Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration. ✅ Hands-on leadership With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds. Ready to see how offshoring can transform your business? Visit our website or DM us for a free offshoring consultation.
About the Role

Role Description:

Collections Management

  • Monitor AR aging reports to identify overdue accounts and take proactive collection actions.

  • Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances.

  • Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.

Cash Application & Payment Processing

  • Process and apply high-volume incoming payments accurately across ACH, wire, check, etc.

  • Interpret and resolve complex remittance formats, including partial payments, short pays, and unapplied cash.

  • Ensure all daily financial inflows are reconciled perfectly with bank statements and internal accounting ledgers.

Discrepancy Resolution & Reporting

  • Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays.

  • Prepare and submit regular AR aging, unapplied cash, and collection status reports for management.

  • Process refunds, credits, and necessary write-offs in compliance with internal financial controls.

Cross-Functional Collaboration

  • Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes.

  • Support month-end and year-end closing processes, ensuring all documentation is audit-ready.

Required Qualifications

  • Experience: 3–5+ years in Accounts Receivable, Credit & Collections, or Cash Application, preferably within high-volume environments.

  • Technical Skills:

  • Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, etc.)

  • Hands-on experience navigating Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, NetSuite, or Sage).

  • Core Competencies: Strong root-cause analysis skills, high attention to detail, clear communication, and excellent negotiation abilities.

Key Skills
Collections ManagementCash ApplicationPayment ProcessingAR Aging ReportsReconciliationDiscrepancy ResolutionMS ExcelERP SystemsRoot-Cause AnalysisNegotiationFinancial ReportingBilling Dispute Resolution
Categories
Finance & AccountingAdministrative
Job Information
📋Core Responsibilities
Manage accounts receivable by monitoring aging reports, performing proactive collections, and processing high-volume payments. Resolve payment discrepancies and collaborate with cross-functional teams to address billing disputes and support closing processes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
779
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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