Student Services Coordinator

Description

The Student Services Coordinator provides comprehensive administrative expertise and event management to support the daily operations of the Center for Academic and Professional Achievement (CAPA), which brings together NECO’s Student Affairs, Student Life, and Academic Success. This full-time, non-exempt position reports directly to the Director of CAPA and provides administrative support to the Associate Dean of Student Affairs. 

As the central point of contact, this role balances front-line student support with back-end operational logistics, including data tracking, event scheduling, and team coordination. This position requires strong organizational skills, sharp attention to detail, excellent communication, discretion in handling confidential information, and the ability to manage multiple priorities in a dynamic, team-based environment. 

The salary for this position starts at $50,000.  This is a hybrid position: 3 days on campus and 2 days remote; however, this can fluctuate depending on the time of year.  

Essential Duties and Responsibilities 

Student Services Operations 

• Serve as a welcoming first point of contact and trusted resource, providing support during walk-ins or inquiries, and effectively guiding students to the appropriate person or department
• Oversee the management of the student transportation program and collaborate with the Business Office to ensure timely ordering and delivery of passes
• Support the student health insurance program by managing annual and qualifying event enrollments, coordinating with the Business Office, and answering student questions
• Provide local housing resources for incoming and current students and assist with the annual accepted students day event. 
• Track and manage student immunization compliance documentation
• Manage CAPA’s website and student portal content and update and create as necessary

Office Operations 

• Serve as the primary, front-facing representative of CAPA by welcoming visitors, assisting students, and responding to inquiries in a professional and timely manner
• Support leadership with enrollment-related logistics, data integrity, and special operational projects as needed
• Coordinate logistics, manage scheduling, and take official meeting minutes for the Student Life Committee
• Manage daily office functions, monitor the department's general inbox, and coordinate office supplies, mail, and facility requests
• Perform other projects and duties as assigned by leadership to support overall CAPA operations

Academic Services Support 

• Provide administrative support to the Clinical and Didactic Tutoring program, including hiring peer tutors and matching students
• Oversee the student Notetaker program, including hiring student workers and publishing notes to the Student Portal
• Support exam proctoring logistics for students requiring approved ADA accommodations

Events and Career Services 

• Serve on planning committees for major institutional traditions, including New Student Orientation, Commencement, and the White Coat Ceremony, taking full ownership of assigned operational logistics from prep through day-of execution 
• Coordinate logistics for career services events, including recruiter visits, professional development workshops, and large-scale career fairs
• Provide additional operational and administrative support for departmental events as requested by leadership

Requirements 

• A Bachelor's degree is required. Experience working in a higher education setting is highly desirable
• Strong organizational skills, exceptional attention to detail, and a track record of successful project management and event implementation
• Excellent verbal and written communication skills with a proven ability to interact professionally with multiple stakeholders, including students, faculty, and leadership
• High level of adaptability, a positive attitude, and a sense of humor to thrive in a dynamic, fast-paced, and collaborative student services suite
• Proficiency with the Google Suite of products, and a proven ability to learn and adapt to new software programs quickly
• Demonstrated proficiency in Excel and or Google Sheets for data tracking
• Ability to work occasional evenings and weekends

NECO is an Equal Opportunity employer and encourages all qualified candidates to apply. 

New England College of Optometry offers a robust benefits program including:

• 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
• Mental Health and Wellness benefits
• BCBS Dental
• Discounted vision services
• 13 paid holidays and generous paid time off for sick, vacation, and personal days
• Employer-paid life insurance, and short-term and long-term disability
• Voluntary Insurance: life, critical illness, hospital indemnity, accident,
• Voluntary Benefits: employee discounts and pet insurance
• 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
• Qualified Public Service Loan Forgiveness Employer