Dutch Speaking CX Specialist - Work In Greece or Bulgaria - Paid Relocation

Mercier Consultancy MD is looking for a talented Dutch Speaking Customer Experience (CX) Specialist to join our team with the unique option to work either in Greece or Bulgaria, including paid relocation support! This role offers a fantastic opportunity to combine your passion for delivering exceptional customer experiences with the chance to live in one of these vibrant and culturally rich countries. As a Dutch Speaking CX Specialist, you will be the primary point of contact for our Dutch-speaking clients, ensuring they receive outstanding service and support throughout their journey.

• Serve as the main liaison for Dutch-speaking clients, managing inquiries and providing tailored customer support.
• Engage with clients through various communication channels to resolve issues quickly and effectively.
• Document all customer interactions and feedback in the CRM system to maintain accurate records and improve processes.
• Proactively monitor client satisfaction and address potential concerns before they escalate.
• Collaborate with cross-functional teams to deliver seamless customer experiences and improve service offerings.
• Stay informed about product updates and industry trends to provide clients with relevant information and advice.

• Fluency in Dutch (both written and spoken) is required; proficiency in English is a strong advantage.
• Experience in customer experience, customer success, or a related customer-facing role is preferred.
• Excellent communication and interpersonal skills, with a customer-oriented mindset.
• Strong problem-solving abilities and adaptability in fast-paced environments.
• Familiarity with CRM software and digital communication tools.
• Self-motivated with the ability to work independently and as part of a team.
• Willingness to relocate to Greece or Bulgaria with full relocation support provided.