Senior Product Manager

Description

Overview

PRIME is on a mission to empower entrepreneurs to build, protect, and scale their businesses — and our PRIME360 Customer Portal is at the heart of that mission. We’re looking for a Senior Product Manager who’s eager to take the reins of a platform entering its post-beta growth phase and help shape its next evolution.

You’ll report directly to the Head of Digital Customer Experience, and partner closely with product/content design, engineering, marketing, and operations to expand PRIME360 into a full-fledged ecosystem that supports entrepreneurs at every stage of their journey.

Key Responsibilities

The Senior Product Manager is responsible for leading the post-beta growth and evolution of PRIME’s PRIME360 Customer Portal, a core platform supporting PRIME’s mission to empower entrepreneurs to build, protect, and scale their businesses. This role owns the product roadmap and partners closely with design, engineering, marketing, and operations to expand PRIME360 into a full-fledged ecosystem that supports entrepreneurs at every stage of their journey. 

This is not a maintenance role; this position is accountable for driving innovation, modernization, and measurable customer and revenue impact across the digital ecosystem.

Product Strategy & Growth

• Lead the post-beta roadmap for PRIME360 — expanding eligibility to legacy cohorts, driving engagement, and building features that deepen customer relationships.
• Create and deliver features that bring customers back into PRIME’s ecosystem, increasing lifetime value and unlocking recurring revenue opportunities.
• Develop value-based upsell pathways and integrate PRIME’s suite of services directly into the portal experience.
• Monitor MAU, churn, CSAT, and NPS to ensure every new feature drives measurable impact.

Experience Design & Platform Expansion

• Partner with design (Figma) and engineering (Apex/Java backend, React frontend) teams to bring your ideas to life — balancing usability, scalability, and delight.
• Launch new capabilities that add real value for our clients, including:
  • A vendor marketplace to open affiliate and partner revenue streams..
  • Access to legal templates, tools, and other practical resources.
  • A community hub where business owners can connect, collaborate, and grow together.

Data-Driven Enablement

• Champion data structure and integrity to empower smarter growth marketing and lifecycle campaigns.
• Integrate feedback mechanisms and analytics to continuously inform roadmap priorities.
• Use AI and insight-driven experimentation to iterate fast and validate value.

Cross-Functional Leadership

• Collaborate with a high-performing, cross-functional team that values curiosity, open communication, and mutual respect.
• Operate with a high degree of ownership — you’ll be trusted to make decisions, move quickly, and deliver results.
• Serve as the connective tissue between strategy and execution, ensuring alignment across departments and customer touchpoints.

Requirements

MINIMUM EDUCATION REQUIREMENTS:

• Bachelor’s degree in related field (required)

MINIMUM EXPERIENCE REQUIREMENTS:

• 6+ years of experience in SaaS product management or digital platform environments
• Demonstrated ability to ship products that move the needle on engagement, retention, and revenue
• Strong systems and strategic thinking, with a knack for connecting data to business outcomes
• High emotional intelligence and collaborative mindset, with the ability to influence without authority
• Comfortable managing fast timelines, rapid iteration, and balancing multiple priorities
• Experience with Figma, Apex/Java, and React environments is a plus
• Passion for bringing modern technology, design, and data practices into a company poised for transformation
• Strong computer skills; proficiency in Google Suite, Microsoft Office, and assorted product, analytics, and collaboration applications
• Outstanding written and verbal communication skills
• Strong analytical skills with the ability to interpret data and drive decisions

REQUIRED OUTSIDE TRAINING:

• None

PHYSICAL REQUIREMENTS:

The work environment characteristics and associated physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Prolonged periods of sitting at a desk, working on a computer, and taking phone calls
• Must be able to lift 25 pounds periodically
• Must be able to access and navigate each department at the organization’s facilities
• Travel (less than 10% annually) may be required for sales support, training, and/or professional development 

OUR MISSION

We aim to serve, advise, and support entrepreneurs every day. 

ABOUT US

Remember when every step of launching your dream felt like a mountain? Debt loomed, the tax code was a cryptic puzzle, and building a rock–solid foundation seemed impossible. PRIME Corporate Services was forged from that very struggle - by entrepreneurs who knew there had to be a better way. 

We are not just a faceless firm; we are a co-pilot for founders, operators, and business builders navigating the chaos of growth. We help cut through red tape, simplify complex systems, and help entrepreneurs structure their business for long-term financial freedom. 

From entity structuring to tax strategy to business credit and funding, we don’t just protect businesses - we help to scale them. Our team partners directly with high-growth entrepreneurs and affiliate partners to drive measurable outcomes; more leads, more revenue, and stronger businesses. 

We deliver expert guidance and exceptional service at every stage of the business journey. 

WHY YOU’LL LOVE WORKING HERE

• Impact at scale: Your work will shape the experience of thousands of entrepreneurs working with PRIME.
• Autonomy + Accountability: You’ll be trusted to lead, experiment, and deliver results — no micromanagement, just momentum.
• Collaborative Culture: You’ll work alongside creative thinkers, engineers, and business leaders who care deeply about customer success and innovation.
• Modernization Mission: You’ll play a key role in bringing advanced tech, analytics, and discipline to a growing organization — setting the foundation for the next generation of PRIME’s digital ecosystem.

BENEFITS & PERKS

• Competitive Compensation - Salary + performance based bonus
• Comprehensive Health Coverage - Medical, dental, and vision
• Paid Time Off - Generous PTO, sick days, and paid holidays
• 401k with Company match (we match up to 4%)
• Parental Leave - Paid leave for new parents
• Impact-Driven Culture - Small team, big mission
• Gym Pass - Company sponsored access to local gyms
• Free soda and snacks