Inside Sales Coordinator

Description

Position: Inside Sales Representative

Department: Sales – Semiconductor Business Unit

Reports to: Customer Support Manager/Sales Director

Date: April 17, 2025

Basic Function:

Responsible for maintaining daily communication with Japan to coordinate documentation, shipping, special pricing, drawings and all other necessary information to ensure customer support and inside sales activities as assigned for semiconductor industry. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports and shipping notifications.

Scope / Supervision:

High volume interaction with office teammates and local customer base. Maintain open communication with Sales Director, Outside Sales and Technical Support. 

Responsibilities:

• Communicate daily with CKD overseas sales department in Japan regarding various requests required by customers; requests may include but are not limited to special pricing, technical drawings, and documentation.
• Support sales team by responding to requests for reports, inventory inquires, shipping notifications and customer communication in a timely manner.
• Communicate with other CKD overseas departments regarding product expedites, custom part verifications, custom products and pricing. 
• Assist with translation as needed for tasks such as production control reports, lead time and expedite requests, cancelled orders and various other related assignments.
• Produce timely quotations for product inquiries while confirming product availability, part number accuracy, customer specific discounting, and obtaining proper documentation such as Letters of Authorization (LOAs) when required.
• Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications, using customer portals to verify forecasts, demand and on hand inventory. 
• Provide delivery control as required by customer using all available tools.
• Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed. 
• Facilitate onboarding and account setup for new customers, including coordination of required documentation.
• Manage quality and return-related processes such as inspection reports and return authorizations, while maintaining clear communication with customers and internal teams.
• Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
• Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes. 
• Perform other duties as assigned. 

Requirements:

Bilingual – Japanese a plus

Education:

Associate or Bachelor’s Degree or equivalent experience.

Experience and Skills:

• 2-3 years of inside sales, sales coordination, or customer support/service experience in an office environment.
• Excellent attention to detail and problem-solving ability.
• Good written, verbal, and interpersonal communication skills.
• Standard computer knowledge in Excel, Word and Outlook
• Experience with Dynamics or other Enterprise Resource Planning software a plus.
• Must be able to work well in a team and or individually.
• Work effectively with a multi-national team.
• Semiconductor, Pneumatic, Fluid Power background a plus

  CKD USA is An Equal Opportunity Employer. CKD USA does not discriminate on any basis prohibited by applicable law including race, color, religion, sex, national origin, disability, age, citizenship status, or Vietnam era or special disabled veteran's status in recruitment, employment, promotion, compensation, benefits, or training. It is also CKD USA's policy to maintain a work environment free from discrimination on the basis of sexual orientation.

Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire; CKD USA participates in the E-Verify program. A background check and drug screening is required for this position.

Physical Activity Requirements:

The Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires minimal lifting typical of an office environment.  

Standing, walking less than 1/3 of the time.

Sit and use hands to fingers, handle and feel, reach with hands and arms more than 2/3 of the time.

Climbing, balancing, stooping, crouching, or crawling minimal to none of the time.

Talking or hearing is required more than 90% of the time.

Tasting or smelling is not required for this position.

Vision Demands:

The vision demands for this job require, close vision, distance vision, peripheral, depth perception and the ability to adjust focus.

Work Environment Demands:

This job requires an employee to be exposed to a typical office environment throughout the day.

Noise Level:

The noise level can vary from moderate to low similar to any office environment.