Clinical Supervisor

Description

Nexus Family Healing at Woodbourne is looking to hire a Clinical Supervisor to join our team!

At Nexus Family Healing's Woodbourne campus, we provide children and youth (ages 0-21) that have a mental health diagnosis involving severe emotional and behavioral problems, safe, specially equipped foster homes that have the skills and resources to meet their complex needs.  

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. We serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity. 

Pay and Schedule:

• Full-time onsite opportunity
• Location: 21301 Woodbourne Ave, Baltimore, MD
• Starting at $90k-$100k based on years of experience and credentials 

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Clinical Supervisor oversees, leads, and develops staff and manages daily operations within the service area, through effective leadership, communication, organization, and planning. This role is responsible for collaboratively meeting budgeted census projections while providing leadership to the Clinical team.  

Primary responsibilities

Clinical Planning & Service Delivery

• Develops, implements, and maintains operational and clinical policies, procedures and systems that support efficient and effective delivery of services to clients per Nexus guidelines. 
• Fosters a trauma-informed care environment; responsible for establishing and maintaining a positive clinical culture and identifying and implementing necessary changes to ensure success.   
• Advances daily decisions, problem-solves, and provides hands-on direction of all staff; works collaboratively with staff to monitor the healthy functioning of the clinical environment. 
• Contributes to the creation of and implementation of the organization and agency’s vision and strategic initiatives; guides assigned staff in working toward and achieving the agency’s goals and objectives.   
• Continuously monitors client treatment and proactively implements improvements and enhancements as warranted; identifies and analyzes potential or current opportunities and risk factors within the service area. 
• Collaborates with service leadership in evaluating long-term strategic changes that support the clinical process. 

Clinical Strategy

• In collaboration with CQI (Quality), assesses and interprets service and performance data; identifies client and service trends, risk, outcomes, and compliance opportunities.  
• Maintains accountability and oversight of clinical processes, team performance, and service outcomes; may provide direct, individual, family, and group therapies to clients when applicable.  
• Facilitates the engagement, collaboration, questions and concerns of client and families.   
• Understands the training needs of the service area and agency; collaborates with Nexus home office in ensuring staff attend and participate in required trainings.  
• Regularly assesses and reviews staff performance and functioning, client needs, and service requirements.  

Service & Treatment Plans

• Participates in the evaluation of prospective clients; ensures staff readiness and understanding of service area expectations. 
• Oversees the development and implementation of service and treatment plans. 
• Ensures client assessments are conducted, per established standards and guidelines.  
• Understands and abides by necessary licensing requirements and guidelines.  
• Ensures reports and records documentation are produced accurately and maintained in a consistent, timely, confidential, and professional manner.  

Employee Selection, Training & Performance Evaluation

• Actively participates in the interviewing and hiring process; orients, mentors, trains, and develops staff with organizational and licensing guidelines, and ensures the process is consistently and effectively administered.  
• Monitors and facilitates the development of staff skills regarding service and treatment plans and the preparation and maintenance of client documentation. 
• Provides performance feedback to staff on an ongoing basis and conducts formal, performance evaluations that provide meaningful, constructive, positive, and developmental performance feedback. 
• Models, supports, and provides mentorship on the Nexus philosophy and treatment modalities. 
• Consults with Human Resources regarding employee corrective action or performance improvement opportunities.  

Staff Monitoring & Service Area Policy

• Ensures confidentiality regarding client background and treatment; complies with Nexus policies involving client privacy, boundaries, and confidentiality. 
• Demonstrates compassion and understanding for feelings, opinions, and experiences of others, and communicates and interacts in a manner that is honest, positive, respectful, and professional. 
• Adheres to and monitors compliance with safety and health codes and procedures for staff, clients, and the facility; identifies areas of opportunities within health and safety compliance.   
• Regularly conducts inspections of service areas and reviews the client records; responds to and resolves health and safety concerns within a reasonable time frame. 
• Demonstrates acceptance and respectfulness of clients and coworkers toward diversity including gender, race, age, culture, ethnicity, class, religion, sexual preference, disability, and gender identity. 

Requirements

 Required Education and Licensure

• Master's degree in Social Services, Social Work, Clinical Counseling, Psychology, or clinically related field required. OR, 
• Experience in adolescent, adult, and family-based behavioral counseling and/or clinical experience required. 
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS background check. 
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Successfully participate and complete a three-part Nonviolent Crisis Intervention exam and training.

Preferred Education and Experience:

• Five (5) years’ experience in adolescent, adult, and family-based behavioral counseling and/or residential experience preferred.  
• Two (2) years supervisory experience preferred. 
• Licensure preferred. 

Physical Demands

• Must be able to assist staff in physical interventions and restraints of clients
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance
• Must be able to stand and walk for extended periods of time (2-4 hours)
• Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within a residential treatment facility
• All client-facing Nexus employees must successfully participate and complete a Handle With Care behavior intervention method exam and training  

Commitment to Diversity, Equity, & Inclusion: 

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.  

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches. 
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern. 
• Agility: Exhibiting flexibility and adapting quickly. 
• Responsiveness: Being quick, positive and accurate. 
• Excellence: Demonstrating quality results that surpass ordinary standards 

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!