JOB DETAILS

Call Center Representative

CompanyPeople's Community Clinic
LocationAustin
Work ModeOn Site
PostedMay 31, 2026
About The Company
People's Community Clinic's mission is to improve the health of medically underserved and uninsured Central Texans by providing high quality, affordable healthcare and wellness education. We have been offering care with respect and dignity since 1970. People's Community Clinic is a unique Central Texas institution and one of the oldest continually-running independent clinics for primary care in the area. Founded in 1970 by a group of volunteer doctors and nurses, the clinic has never wavered from its mission: to improve the health of medically underserved and uninsured Central Texans by providing high quality, affordable healthcare. We believe that fostering a culture that recognizes, appreciates, and involves our employees is essential to our ability to deliver exceptional patient-centered care and support. Each staff member plays a key role in maintaining our healthcare mission and in carrying out operations that sustain and enhance our patients'​ dignity and well-being. To find out more about current opportunities to join our staff, visit our current job openings page, www.austinpcc.org/about-us/employment-current-job-openings/.
About the Role

Overview

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

 

Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Responsibilities

Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

  • Answer all incoming calls in a timely, professional and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voice mail and assist callers as needed
  • Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines
  •  

Qualifications

Education:  High school diploma/GED required. Some college preferred.  Experience:  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.   Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
  Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Key Skills
Customer ServiceBilingual English/SpanishAppointment SchedulingInsurance Eligibility VerificationElectronic Medical RecordsPractice Management SystemsComputer LiteracyMulti-taskingHIPAA CompliancePatient Coordination
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
18 PTO days per year11 paid holidaysMajor Medical Health Insurance CoverageDental InsuranceVision InsuranceFlexible Spending AccountsEmployer-paid Life InsuranceEmployer-paid Short-Term DisabilityEmployer-paid Long-Term DisabilityAnnual Training403(b) with 5% employer matching
Job Information
📋Core Responsibilities
Coordinate patient call flow by scheduling appointments and providing registration information in a professional manner. Assist callers with resource referrals and verify insurance eligibility while adhering to HIPAA guidelines.
📋Job Type
full time
💰Salary Range
$16 - $18
📊Experience Level
2-5
💼Company Size
261
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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