Office Associate

JOB SUMMARY

Hourly Rate: $18.25

About Christian Health:We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.

Why Join Our Team:

Across our twelve campuses, eleven communities, six service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us!

We have an exciting opportunity for a full-time Office Associate to join our LiveWell Counseling Center. The front office associate serves as the first point of contact in greeting patients and visitors. Performs routine office work to assist clinical staff with secretarial duties. Answers telephone and schedules appointments. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.

Competencies:

• Greet patients and visitors with a smile and positive attitude upon entering which  will create a welcoming and positive first impression. 
• Informs Office Manager of whereabouts when leaving the office to adequately provide coverage for the front office. 
• Must be able to answer high volume calls. 
• Retrieve and review overnight messages from call service. 
• Schedules and cancel patient appointments, process payments, draft letters, sort mail, retrieve and resolve email inquiries. 
• Previous customer service experience. 
• Distribute messages for medication refills. 
• Must be able to switch roles throughout the day. 

Psych Consult Process:

• Reviews any changes of address, phone numbers and insurance. Updates systems and informs Finance of any changes immediately. 
• Ensures all patient information is uploaded to EMR. 
• Able to address and resolve patient issues effectively. 
• Must maintain a clean, tidy and well organized work station. 

Schedule:  Full time, 9am-5pm Monday - Friday.

Education: High school diploma or equivalent.

Christian Health offers a wide variety of benefits to full-time employees that includes:

• Discounted health insurance
• Dental Program
• Paid Vacation, Personal days, Holidays and New Jersey Sick leave
• 401k plan for all employees who are 21 years old or older
• Group Life Insurance & Voluntary Life Insurance
• Tuition Reimbursement
• Flexible Benefit plan
• Employee Assistance Program
• Direct Deposit
• Credit Union
• Child Day Care Center on campus
• Gift shop on campus
• Free onsite parking on campus
• Free meals for all employees
• Pay differentials
• Exclusive employee discounts and special offers
• Access to earned wages prior to payday

QUALIFICATIONS/REQUIREMENTS

Demonstrates compliance with the CHCC ASPIRE Standards of Performance.

Qualifications:

• One (1) year experience in Medical office. One (1) year experience in customer service. 
• Proficiency in Microsoft Office (Outlook, Word and Excel) preferred.
• Prior knowledge of Insurance is a plus. 
• Must have strong communication, organizational and interpersonal skills.

If you are interested in this great opportunity, please apply today on our website listed below.

https://christianhealthnj.org/careers

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