JOB DETAILS

Technical Support Representative

CompanyNinja Partners LLC
LocationUnited States
Work ModeOn Site
PostedMay 31, 2026
About The Company
Scaling up businesses is our expertise, allowing for companies to reach a greater impact on the market. We assist you in the great expansion of your visibility and reach, leading to an enlargement of your success by cleverly gaining you more clients. We currently have offices in Koh Phangan (Thailand) and Florianópolis (Brazil) giving the advantage of covering all time zones across the globe. Our services include: Cold Email Marketing - We verify a database of prospects, set up a cold email marketing campaign, and win leads for your business. LinkedIn Marketing - We build a database of potential customers, reach out to them via LinkedIn and evaluate interested leads. Account-Based Marketing - We create a list of highly targeted accounts and communicate through available channels. Content Creation - To build more trust and stay in the head of prospects we create educational and promotional content to post on Social Media, Blogs or Newsletters. Social Media Management - We manage your content and distribute it to social media platforms. We analyse the performance of the content and help establish a feedback loop between content creators and sales agents to better the ROI of your social media campaigns. Customer Support - We qualify and nurture leads to hand over to your sales agents and manage incoming support tickets of existing customers. Paid Advertising - We create, analyse and optimise your paid advertising campaigns on Google & Facebook. We boost your sales with highly qualified inbound leads. Sales Agents - Let us manage your entire sales process and build a team of sales agents that are always ready to sell your products and services. Staff Training - We train your staff to adapt to new standards in marketing, sales and support.
About the Role

Work Setup: Remote (Bring-Your-Own-Device)

Type of Contract: Full Time

Salary: $16/h

Equipment: BYOD (Bring-Your-Own-Device)

The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You’ll Do

  • Provide basic technical support to customers who are experiencing technical issues with their products or services
  • Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
  • Communicate technical solutions to non-technical customers in a clear and concise manner
  • Ensure accurate ticket triaging 
  • Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
  • Escalate complex issues to higher-level team members as necessary
  • Document customer interactions and technical issues in a customer relationship management (CRM) system
  • Provide excellent customer service to ensure customer satisfaction and loyalty
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs 
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed to resolve customer issues
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What we're looking for

  • 6 months experience in a technical supportrole or equivalent preferred
  • Good communication skills, both verbal and written
  • Ability to communicate technical information to a non-technical audience
  • Critical thinking skills
  • Proficiency in using computer applications and software
  • Experience using a CRM preferred

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Access your Instant Interview here: https://alpharun.com/i/j_YPzzzMjvuiW65dy_J3S


Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs

Key Skills
Technical SupportTroubleshootingCustomer ServiceCRM ProficiencyTicket TriagingCommunication SkillsCritical ThinkingComputer Applications
Categories
Customer Service & SupportTechnology
Benefits
Medical InsuranceDental InsuranceVision InsurancePaid Time OffBirthday LeaveSkills TrainingProfessional Development
Job Information
📋Core Responsibilities
Provide basic technical support to customers by identifying and troubleshooting product issues. Ensure customer satisfaction through clear communication, accurate ticket triaging, and documentation in a CRM system.
📋Job Type
full time hourly
📊Experience Level
0-2
💼Company Size
17
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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