JOB DETAILS

Donation Center Attendant-Kirby Parkway ADC

CompanyMemphis Goodwill
LocationGermantown
Work ModeOn Site
PostedJune 1, 2026
About The Company
Memphis Goodwill's mission is to change the lives of people with disabilities and other barriers to employment through the power of work, education, and empowerment. We are a part of a 100 year old, not-for-profit human and community development initiative called Goodwill Industries which has developed a unique self-funding business of collecting and reselling used donated goods. Since its inception in 1927, Memphis Goodwill, has developed a strong donated goods business. The collection of goods through our donation centers has allowed us to positively impact the lives of thousands of Memphians. Today we operate in Memphis as well as north Mississippi and employ more than 800 people. Want to learn more? Watch this video for an overview of our history: http://goodwillmemphis.org/about/
About the Role


  1. Ensures 100% donor and customer delight.
  2. Greets donors in a prompt, friendly, and courteous manner within 10 seconds; ensures that donor understands that unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.
  3. Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill river.
  4. Breaks down donations into categories.
  5. Maintains drive-through and ADC site in accordance with image and safety standards. 
  6. Responsible for ordering and maintaining supplies in an efficient manner.  Responsible to secure and appropriately use those supplies.  
  7. Adheres to all Memphis Goodwill and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
  8. Ensures proper accuracy of donor tracking and counts.
  9. Ensures proper use and accurately reporting of on-hand equipment.
  10. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns. 
  11. Whenever possible; assist the Transportation team with the delivery and pick up of equipment both full and empty.
  12. Responsible for performing these and all assigned duties within the framework of our Guiding Principles.
  13. Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership. 
  14. May be asked to participate in activities outside of Goodwill.
  15. Attend in-service and related training as assigned by team leader coach. 
  16. Other duties as assigned by ADC or Operations Leadership.



Key Skills
Customer ServiceInventory ManagementSafety ComplianceMaterial HandlingCommunicationOrganizationDonation ProcessingRecord Keeping
Categories
Social ServicesLogisticsCustomer Service & SupportRetailTransportation
Job Information
📋Core Responsibilities
The attendant is responsible for greeting donors, unloading donations from vehicles, and categorizing items while maintaining site safety and image standards. They also ensure accurate tracking of donations and manage the ordering of necessary supplies.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
142
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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