JOB DETAILS

Senior Associate/Associate, Digital Transformation (GenAI) Specialist, Group Operations Capability Centre (GOCC), Group COO

CompanyDBS Bank
LocationSingapore
Work ModeOn Site
PostedJune 2, 2026
About The Company
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
About the Role

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role

  • To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG
  • To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)
  • To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)
  • To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot

 

Responsibilities

  • Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.
  • Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.
  • Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.
  • Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.
  • Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

 

Requirements

  • Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.
  • Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.
  • Familiarity with large language models (LLMs) and their applications.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team-oriented environment.
  • Strong communication and presentation skills.

 

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time
Key Skills
Generative AIArtificial IntelligenceMachine LearningLarge Language ModelsChange ManagementProject DeliveryAnalytical SkillsProblem SolvingCommunicationPresentation SkillsChatbot DesignVoicebot DesignPerformance MonitoringStakeholder ManagementDocumentation
Categories
TechnologyData & AnalyticsSoftwareFinance & AccountingManagement & Leadership
Benefits
Competitive SalaryBenefits Package
Job Information
📋Core Responsibilities
Lead the design, development, and deployment of GenAI Chatbot and Voicebot solutions, including Guided Conversations. Collaborate with stakeholders to drive adoption, monitor performance, and implement feature enhancements for regional rollouts.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
33848
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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