Service Manager

Description

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities:

Customer Service:

• Greet customers promptly and professionally.
• Ensure customer satisfaction through timely and quality service.
• Handle customer complaints and resolve issues effectively.

Team Management:

• Hire, train, and supervise service technicians.
• Develop and maintain a positive work environment.
• Evaluate employee performance and provide feedback.

Operations Management:

• Schedule and prioritize service appointments.
• Manage inventory of parts and supplies.
• Monitor and control labor costs.
• Ensure compliance with safety regulations and industry standards.

Financial Management:

• Prepare and analyze service department reports.
• Develop and implement strategies to increase profitability.
• Monitor and control expenses.

Quality Control:

• Inspect completed work to ensure quality standards are met.
• Identify and address any quality issues.

Other duties as assigned

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Experience: 5+ years of experience in automotive service management.
• Certifications: Valid driver's license.
• Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in automotive repair and maintenance procedures.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
• Ongoing training and support 
• Opportunities for continued personal and professional growth. 
• We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package: 

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?  

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