JOB DETAILS

Self Storage Assistant (part-time 20 hours/week)

CompanyPayroll Direct Inc
LocationLake Wales
Work ModeOn Site
PostedJune 2, 2026
About The Company
At Payroll Direct, we want our customers to be able to customize their payroll experience and we offer many ways to do that. Whether it be user defined data fields for tracking employee data, the ability to easily write and export your own custom reports, or the ability to interface with Accounting, HR or Time and Attendance systems, we can provide you with the customized payroll experience that you are looking for. With our corporate headquarters in the Twin Cities, we specialize in providing custom payroll solutions with a professional, thoughtful approach to your specific business needs. We offer a unique set of products, services and solutions, backed by industry experience and superior customer service.
About the Role

Description

SUMMARY/EXPECTATIONS 

Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.    


ESSENTIAL FUNCTIONS 

• Greets walk-in customers in the office 

• Greets customers throughout the site/facility 

• Provides excellent customer service 

• Answers the phone and returns customer voicemail messages 

• Assists customers in choosing the appropriate size unit for the customers’ needs 

•  Show sample size units to the customer 

• Show customers’ unit location at the site 

• Complete customer leases 

• Collect/enter customer rent payments 

• Report and/or correct safety concerns  


OTHER JOB FUNCTIONS – As assigned by the District Manager 

• Contribute to a positive work environment 

• Maintain a professional personal appearance 

• Clean and prepare vacant storage units for rent

• Perform daily security check(s) of facility (lock check/audit) 

• Perform minor maintenance & custodial duties 

• Enforce rules governing the property 

• Effectively resolve customer/tenant problems 

• Complete and submit company forms and reports accurately and timely 

• Maintain clean, orderly office and restrooms 

• Stock merchandise (if applicable) 

• Perform other duties as assigned  


PHYSICAL REQUIRMENTS 

• Sit or stand for up to 8 hours per day 

• Ability to traverse entire property for audit, lock removal or tour purposes 

• Ability to bend, twist and lift 

• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure  


Requirements

QUALIFICATIONS 

• Previous retail, support, or customer service experience

• Computer experience (preferably MS Office suite) 

• Communicate effectively, both written and verbally (English) 

• Demonstrates high customer service standards 

• Pass a pre-employment drug screen and have acceptable results of a background check 

• Current valid driver’s license and auto insurance  

Key Skills
Customer ServiceAdministrative SupportFacility MaintenanceLease ManagementPayment CollectionMS OfficeWritten CommunicationVerbal CommunicationConflict ResolutionSecurity Auditing
Categories
Customer Service & SupportRetailAdministrativeTradesSecurity & Safety
Job Information
📋Core Responsibilities
Provide high-quality customer service by managing inquiries, leasing units, and processing rent payments. Maintain the facility through light custodial work, security checks, and unit preparation.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
20 hours
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