DIRECTOR OF CARE MANAGEMENT

Description

Position Overview:

The Director of Care Management oversees all aspects of program development, implementation, and monitoring ensuring compliance with business, state, and federal guidelines. This role involves recommending, developing, and executing initiatives while evaluating outcomes to enhance care management performance. The Program Director collaborates closely with provider partners and stakeholders to drive continuous quality improvement. 

Responsibilities:

• Strategic Planning: Developing program goals, objectives, and strategies aligned with organizational priorities. 
• Program Design and Development: Creating program curriculum, structure, and delivery methods. 
• Staff Management: Hiring, training, and supervising program staff.
• Budget Oversight: Managing program finances, including allocating resources and monitoring expenditures.
• Implementation and Execution: Overseeing the delivery of program activities and ensuring adherence to timelines.
• Performance Evaluation: Monitoring program effectives through data collection and analysis, making necessary adjustments. 
• Stakeholder Engagement: Building relationships with key stakeholders, including funders, community partners, and program participants. 
• Reporting and Communication: Providing regular updates on program progress to leadership and stakeholders. 
• Assist COO in supervising business functions as it relates to service delivery. 
• Create relationship driven people initiatives. 
• Build trust and partnerships with interdepartmental subject matter experts. 
• Lead and manage the quality of in-person care management.
• Works as a liaison with external organizations to ensure lines of communication are in place for member engagement.
• Responsible for monitoring all work product to ensure it is in compliance with all State and/or Federal mandates. 
• Evaluates departmental operations with a focus on process improvement. 
• Continuously improving effectiveness and efficiency of processes and program. 
• Aligning services and care delivery to the strategic plan. 
• Additional duties as assigned.

Measurable Deliverables:

• 95% compliance with relevant department audits, department quality improvement plans, CARF measures and in person visit requirement. 
• 75% or higher retention rate
• 95% compliance with reporting and documentation benchmarks
• 100% compliance with agency zero-tolerance policies, and mandated reporting and training
• Successful completion of quarterly timeline/outcomes outlined on tactical strategic plan
• Meets annually set strategic benchmarks.

Requirements

Qualifications:

• Master’s Degree in a related field (such as Social Work, Counseling, Clinical Psychology) 
• Minimum of three years post-master’s related supervisory experience supporting children with mental health needs  
• Experience and/or Certification in Developmental Disabilities and/or Drug and Alcohol field of discipline a plus 
• Experience with Community relations, resource development, and Wraparound process a plus 
•  Clinically and culturally competent/responsive, with the training and experience necessary to manage staff and complex family needs across child-serving systems 
•  Valid and Current Driver’s License 
• Maintenance of license in appropriate discipline (LAC/LPC or LSW/LCSW) 

Required Skills:

• Leadership and Management: Ability to motivate and guide teams towards achieving program goals. 
• Project Management: Strong organizational skills to manage multiple tasks and meet deadlines.
• Analytical Skills: Capacity to interpret data and use insights to inform program improvements. 
• Communication Skills: Effective verbal and written communication to engage with diverse audiences. 
• Budgeting and Financial Management: Understanding of financial principles and ability to manage program budgets.
• Strategic Thinking: Ability to develop and execute long-term program strategies. 

Special Skills:

• Exceptional verbal and written communication 
• Exemplary professional modeling 
• Strong organizational and multi-tasking skill 
• Decisiveness with sound judgment 
• Identifies, seeks, and completes training to improve professional development 

Physical Effort:

• Driving, Lifting office supplies and client files

Equipment Used: 

• General Office Equipment, Vehicle, Communication Devices, Computer

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.