Account Manager

Description

The Account Manager is responsible for managing and growing assigned client accounts by delivering consistent, high-quality client experience across OneVeracity’s service offerings. Reporting to the Director of Account Management, this role serves as the primary point of contact for clients, ensuring alignment, proactive communication, and effective service delivery.

The Account Manager plays a key role in driving client satisfaction, retention, and account growth by maintaining strong relationships, coordinating cross-functional support, and identifying opportunities to enhance the client partnership.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring consistent communication, engagement, and retention.
• Deliver a high-quality client experience by ensuring accurate and efficient service execution, monitoring performance, and proactively resolving issues or service gaps.
• Partner with internal teams (Operations, Implementation, Sales, HR, Compliance) and external vendors (TPAs, carriers, PBMs, stop-loss providers) to ensure seamless service delivery across the client lifecycle.
• Drive account growth and retention through regular client engagement, business reviews, renewal support, and identification of upsell or expansion opportunities.
• Analyze claims experience, utilization, and financial performance to provide insights on healthcare trends, cost drivers, and plan optimization strategies, including identifying cost-saving opportunities.
• Maintain accurate documentation, reporting, and CRM updates while ensuring compliance with company policies, client requirements, and regulatory standards, including supporting client compliance communications.
• Contribute to process improvements that enhance operational efficiency and client satisfaction.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree (business, communications, or related field) or equivalent experience

• 3+ years of experience in account management, client services, or a related role

• Experience managing client relationships and driving satisfaction and retention

• Strong communication, interpersonal, and problem-solving skills

• Ability to manage multiple accounts and priorities in a fast-paced environment

• Experience working cross-functionally to drive alignment and outcomes

Preferred

• Experience supporting clients across multiple states or complex operational structures

• Familiarity with reporting tools

• Experience identifying growth opportunities within existing accounts

Key Competencies

• Client relationship management

• Communication and responsiveness

• Cross-functional collaboration

• Problem solving and issue resolution

• Accountability and ownership

• Attention to detail

• Adaptability in a fast-paced environment