Education Coordinator

Description

The Education Coordinator assists the Senior Director of Education and Clinical Services (SDECS) in developing, implementing, coordinating, and analyzing the effectiveness of internal and external education programs. This position is also responsible for coordinating all outreach education and human patient simulation training.

Primary Duties

1. Assists in interviews and evaluations of new hires and internal transfers. 

2. Develops and implements orientation programs and competency-based curricula for new team members.

3. Collaborates with Clinical Instructors, Field Training Officers and Preceptors to facilitate successful onboarding.

4. Monitors clinical education trends and makes recommendations to the SDECS.

5. Develops and coordinates competency-based education plans for ongoing skill validation.

6. Implements technology-based training and provides national certification courses.

7. Schedules, announces, and tracks attendance for human patient simulation training.

8. Develops patient-based case scenarios and ensures proper maintenance of simulators.

9. Enhances LMS utilization and efficiency (e.g., Ninth Brain System).

10. Maintains and develops online learning programs and records certifications and rotations.

11. Collaborates with regional directors and base leads to coordinate outreach activities.

12. Oversees the continuing education (CE) program and maintains instructor certifications.

13. Participates in planning MedFlight/MedCare-sponsored conferences.

14. Maintains training facilities, equipment, simulators, manikins, and materials.

15. Serves as a clinical resource for crew members.

16. Meets all requirements outlined in the RN or Paramedic position description.

17. Assists with annual medical protocol reviews and quality assurance activities to ensure compliance with laws and regulations.

18. Assists in interviews and evaluations of new hires and internal transfers. 

19. Develops and implements orientation programs and competency-based curricula for new team members.

20. Collaborates with Clinical Instructors, Field Training Officers and Preceptors to facilitate successful onboarding.

Customer Focus and Communication

24. Understands both the stated and unstated values of MedFlight/MedCare. Lives up to the organization’s values at all times. Considers mission statement, vision, and values in making decisions and taking actions.

25. Builds good relationships and rapport with partners, supervisors and management. Treats all people with dignity and respect.

26. Knows and meets all of the expectations and requirements of internal and external customers. Actively seeks customers’ feedback on quality of service provided and resolves customer related issues.

27. Promotes good internal customer service. Receive and respond to personal visits, incoming calls, and e-mails in a prompt and professional manner.

Maintains and Enhances Skills

28. Possesses sufficient job skills and knowledge to perform the job in a competent manner.

29. Demonstrates the essential skills and knowledge in day-to-day situations. Is a continual learner, adds to knowledge and skills as job requirements evolve.  

30. Meets all training requirements, including Ninth Brain assignments. 

31. Participates in research projects to promote growth and development of medical transportation knowledge base. 

Teamwork and Engagement

32. Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. 

33. Respectfully challenges ideas and shares alternate opinions but supports team decisions. Promotes cooperation and commitment within a team to achieve goals and deliverables. 

34. Adapts approach, goals, and methods to achieve solutions and results in changing situations. 

35. Contributes to a workplace that is free from harassment and respects individual differences. 

36. Meets company meeting attendance requirements. Is in compliance with attendance policies.

Safety and Security

37. Is knowledgeable about job safety and security responsibilities. Adheres to all workplace safety and security regulations, standards, policies, and procedures.

38. Demonstrates safe and secure work habits. Takes no shortcuts that increase risks. Looks for unsafe and non-secure practices in the workplace.

39. Promptly reports actual or potential safety or security concerns. 

40. Protects the privacy of all Company and patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. May access protected health information and other patient information only to the extent that is necessary to complete job duties.

Decision and Recommendation Quality

41. Gathers information and others’ input to allow a thorough assessment of risks and benefits of alternative approaches in decision-making and recommendations.

42. Considers lessons learned from experience, differing needs, and the impact of the decision on others. 

43. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.  

Requirements

Qualifications:

1. Must possess current State of Ohio RN licensure, Valid Ohio Paramedic or EMT certification.

2. Bachelor’s degree preferred.

3. Must possess current certifications in ACLS, BLS. 

4. Must complete ITLS and PALS within six months of hire. 

5. Must complete NRP& ASLS within one year of hire. 

6. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment. 

7. Prior experience in EMS related training preferred

8. Prior experience in critical care transport preferred.

9. Prior experience in the operation of a human patient simulator, experienced in computer programming and other technical elements of maintaining the human patient simulator preferred. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed.

10. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedFlight/MedCare to the public.

11. Must possess and maintain a valid driver’s license and acceptable driving record as determined by our insurance carrier. 

12. Ability to work a flexible schedule.

13. Excellent written and verbal communication skills.

14. Ability to multi-task and handle multiple projects at one time.

15. Ability to work well with all levels of staff.

16. Ability to work in an unstructured, non-routine environment.

17. Ability to work independently with minimal direction.

18. Good planning and organizational skills.

19. Excellent computer skills.

MedFlight Ambulance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.